Senior Client Success Manager

🕒 5 days ago

🇺🇸 United States – Remote

💵 $99.5k - $128.5k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Virta Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Virta Health is a healthcare company focused on reversing type 2 diabetes and promoting sustainable weight loss through a nutrition-first approach. The company offers personalized treatment plans that help individuals reduce or eliminate the need for diabetes medications. Virta collaborates with organizations and healthcare providers to deliver transformative outcomes in metabolic care. Their approach is evidence-backed, emphasizing the importance of lifestyle and dietary changes to achieve lasting health improvements and weight management.

📋 Description

• Manage the end-to-end client lifecycle for strategic employer clients contracted through health plan partners • Drive client retention and satisfaction through proactive, data-informed account management • Prepare and deliver business reviews using clinical outcomes, engagement data, and ROI analyses • Influence executive decision-making and continued investment in Virta • Advise clients and lead expansion discussions by identifying evolving needs • Connect client objectives and population health trends to Virta’s value story • Lead renewal negotiations and upsell contracting • Monitor account success indicators, risks, and opportunities • Adjust account strategy to achieve desired outcomes • Build trusted relationships with Clinical, Member Engagement, Analytics, and Commercial teams • Partner with Member Engagement on awareness and adoption campaigns • Learn Virta’s systems and tools, including Asana, JIRA, Salesforce, and Looker • Shadow client calls and cross-functional collaboration • Build internal and external stakeholder relationships • Develop familiarity with reporting templates, renewal processes, and escalation pathways • Share ideas for improving workflows and client deliverables • Independently manage a defined book of business, including renewals, satisfaction, and reporting

🎯 Requirements

• 6–8 years of experience in customer success, consulting, or client-facing account management roles • Proven track record managing enterprise or strategic employer accounts with retention, satisfaction, and growth outcomes • Experience leading contract renewals and expansions • Consultative selling and negotiation skills connecting customer needs to measurable outcomes and ROI • Experience presenting strategic and financial value to HR, benefits, and consultant audiences • Strong business acumen and understanding of account growth, client economics, and employer-benefits decision-making • Skilled relationship builder with senior clients and cross-functional partners • Highly analytical and detail-oriented; uses data and insights to guide decisions and customer conversations • Strong judgment in execution and prioritization • Curious, proactive, and improvement-oriented • Ability to thrive in a fast-paced, high-growth, evolving environment • Ability to follow security and privacy procedures for sensitive patient information governed by HIPAA • Legally authorized to work in the United States

🏖️ Benefits

• Bonus offered • Remote-first work arrangement • Office hubs in Denver and San Francisco • Benefits information provided on Virta’s Careers page • Security and privacy training provided