Client Success Manager

🕒 August 5

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 31%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vivo Care

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2025

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

<Vivo Care> is a healthcare technology company that provides remote patient monitoring (RPM), chronic care management (CCM), and managed clinical monitoring services through a turnkey software platform, connected devices, and U. S. nurse-led clinical support. It partners with physician practices, hospitals, ACOs, and other providers to improve patient engagement, clinical outcomes, workflow efficiency, and revenue through real-time data, device integration, and billing/reimbursement support.

📋 Description

• Serve as the primary point of contact for clients • Work with internal teams to understand client needs and deliver tailored solutions • Ensure client satisfaction throughout their partnership with Vivo Care • Support client onboarding • Provide training and education • Drive product adoption and patient enrollment • Manage accounts over the long term • Build and maintain client relationships • Perform reporting and analysis • Troubleshoot and provide support • Collaborate with sales, patient onboarding, and support teams • Travel to the United States as needed to support new and existing clients

🎯 Requirements

• Strong problem-solving and troubleshooting skills • Ability to manage multiple client accounts and prioritize tasks effectively • Excellent communication and interpersonal skills, with the ability to explain complex solutions clearly • Strong Excel skills • Tech-savvy and comfortable using digital platforms and software applications • Ability to adapt communication, presentations, and trainings to the audience • Background in insurance, claims reviews, or US healthcare is an asset • Bachelor's degree or equivalent experience • 3+ years of experience in a client-facing role, preferably within healthcare technology or a related field • Ability to travel to the United States as needed

🏖️ Benefits

• 100% of the employee premium covered for health, dental, and vision • Flexible PTO • Company holidays • Paid sick time • Inclusive, collaborative, and innovative culture • Employee voice and opportunity to contribute to the organization’s future