Customer Support

🕒 September 30

🇺🇸 United States – Remote

💵 $15 - $22 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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VSP Vision Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1955

🏥 Healthcare

📣 Marketing

🍽️ Food & Beverage

Healthcare • Marketing • Food & Beverage

VSP Vision Care is a leading eye care company that focuses on providing access to quality eye care and eyewear solutions. With a comprehensive portfolio of services, VSP Vision Care supports both individuals seeking eye health services and providers managing their practices. The company is committed to social responsibility, emphasizing health equity, sustainability, and a culture of belonging. Through initiatives such as Follow Your Heart, VSP Vision Care helps people maximize the value of their offerings, starting with eyewear. Recognized for its customer service excellence and commitment to diversity and inclusion, VSP Vision Care strives to empower human potential through sight. It has also been acknowledged as a top workplace in healthcare and is committed to supporting veterans and the military-connected community.

📋 Description

• Provide accurate, timely, and efficient customer support with general supervision • Respond to routine and complex inquiries from members, clients, providers, and internal/external business partners via telephone, in person, and internet/email • Apply line-of-business knowledge covering prescriptions, plans, products, services, procedures, e-commerce, internet use, payment processing, eligibility verification, order/shipping status, and stock availability • Complete documentation, letters, and forms accurately • Perform quality assurance testing for company software • Research and resolve issues and complaints and determine appropriate resolutions • Solve non-standard customer problems • Educate and influence customers and prospective customers on the value and benefits of company products, services, and solutions • Identify customer trends and communicate them to business partners, leaders, and divisions; suggest corrections, changes, or solutions and escalate organization-wide issues • Maintain customer service and support-level standards • Stay current on customer service policies, procedures, and product/service/solution information • Depending on the line of business, attend benefit fairs, open enrollment meetings, and client meetings, with occasional overnight travel • Depending on the line of business, support Sales Representatives with customer-order inquiries or serve as their first point of contact • Depending on the line of business, process claims based on business needs and workflow fluctuations

🎯 Requirements

• One to two years of customer service experience handling moderate to complex customer inquiries in call center, insurance, manufacturing, software, telecommunications, retail, or eyewear industries • Available to work any shift, including weekends, holidays, and/or overnight • Demonstrated internet knowledge and understanding of basic internet browser settings • Ability to work with multiple software programs simultaneously • Working knowledge of MS Office package • Effective verbal communication skills to prioritize multiple tasks and handle incoming calls and inquiries • Effective written communication skills for documenting customer situations and preparing letters • Excellent interpersonal and rapport-building skills • Ability to ask appropriate and relevant questions to identify customer needs • Problem-solving, negotiation, and decision-making skills • Ability to use discretion and judgment when applying customer/call handling guidelines • Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment • If acting as a third-party administrator for processing payments, subject to a credit check • Windows 10 • Intel Core i5-7500 processor or equivalent provided equipment • 16GB DDR4 memory and 256GB solid-state hard drive provided equipment • Wired headset • Wired connection to router/modem • Home network download speed of 50 Mbps • Home network upload speed of 10 Mbps • Loaded latency below 150 ms • For remote or hybrid roles, maintain camera presence during meetings and demonstrate strong engagement in virtual environments

🏖️ Benefits

• Company-provided OS, CPU, memory, hard drive, and wired headset • Remote work arrangement • Eligible bonuses and commissions may be included in the compensation package • VSP Vision benefits • Drug-free workplace and pre-employment substance abuse testing