Healthcare Customer Service Representative

🕒 5 days ago

🏈 Alabama, Arizona, +25 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Everise

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

📦 Logistics

✈️ Travel

Healthcare • Logistics • Travel

Everise is a global customer experience (CX) solutions provider, delivering happiness to millions of customers across various industries, including healthcare, financial services, technology, travel, logistics, and insurance. Their comprehensive offering includes services in healthcare support, pharmacy benefits management, workforce and quality assurance management, cybersecurity, and recruitment process outsourcing. Everise is committed to minimizing environmental impact and promoting diversity and inclusion within their operations. They are recognized for their award-winning culture and strive to enhance customer satisfaction through innovation, technology, and a people-focused approach.

📋 Description

• Answer inbound phone calls for clients' members • Answer questions related to healthcare benefits • Professionally handle a high volume of incoming calls • Gather customer information, assess and fulfill customer needs, and educate customers about products and services where applicable • Utilize and navigate multiple systems simultaneously • Resolve customer issues using one-call resolution guidelines and/or escalated processes • Meet or exceed company and client performance metrics • Balance company policy and client benefit in decision-making • Identify opportunities for process improvements benefiting clients and customers • Complete call dispositions and compile/document customer information as required • Accept and embrace changes within the business environment

🎯 Requirements

• High school diploma or GED • Ability to pass a drug screen and background check • Healthcare background experience is a plus • Comfortable with medical terminology • Dedicated work area free from distractions and background noises • Wired Ethernet connection with 50 Mb/s download and 10 Mb/s upload speeds; wireless access is not permitted • Hard-wired broadband internet service via DSL, cable, or fiber optic • Satellite, microwave, and cellular hotspot internet services are not permitted • Demonstrated passion for excellence in treating and caring for customers, especially senior citizens • Strong decision-making and analytical abilities • Ability to identify customer needs and articulate products and services • Schedule flexibility including weekends, evenings, possible holidays, and occasional overtime • Highly developed sense of integrity and commitment to customer satisfaction • Meet all attendance and dependability requirements • Be a team player • Must be flexible to work weekends and holidays • Must purchase a headset; specific models shared during interview

🏖️ Benefits

• Additional cash incentives to reach goals • Medical benefits • Dental benefits • Vision benefits • 401K benefits • Earned PTO • Everise provides one 21” monitor • Everise provides keyboard • Everise provides mouse • Everise provides webcam