Customer Success Coordinator

🔥 2 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WellHive

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

WellHive is the first and only platform designed to address the challenges of navigating patient care across both system and organizational boundaries, bridging together commercial and federal healthcare. WellHive combines a patient-first mentality with modern, adaptable technology to transform the healthcare experience by offering comprehensive scheduling solutions that facilitate better access to care for patients. Their innovative services include referral-based scheduling, access centers, and patient self-scheduling technology, all aimed at improving patient engagement and reducing administrative burdens in healthcare systems.

📋 Description

• Run defined adoption plays in coordination with the account's CSM • Support go-live readiness for new users or services and confirm new capacity is being used • Deliver or coordinate end-user training for onboarding and platform rollouts • Manage incoming support tickets from internal teams and end users via email and ticketing systems • Investigate and resolve escalated inquiries and support requests by identifying root causes • Surface and route qualified leads to the sales organization • Assist assigned CSMs with account-related needs and requests • Provide backup coverage for assigned CSM accounts during PTO, leave, or capacity surges • Track and report Customer Success metrics, data integrity, and operational performance • Surface account health or utilization risks to the account's CSM • Support internal teams and their accounts with operational and account-related requests • Work with CSMs and internal teams to resolve provider escalations affecting end-user care • Contribute to ad hoc Customer Success projects and initiatives

🎯 Requirements

• 1–2 years in a customer support, operations, coordination, or account-facing role • Background in healthcare or healthcare technology; must already understand how healthcare organizations operate day to day • Demonstrated grit and resourcefulness • Experience managing a high volume of tickets or incoming requests with timely resolution • Comfort engaging directly with external end users, including delivering training or walking someone through a process • Strong attention to detail and effective time management across competing priorities • Comfort working with data and CRM tools • Strong written and verbal communication skills • Collaborative approach and ability to support an assigned CSM and internal teams • Experience with the Department of Veterans Affairs, VA Community Care, or other federal healthcare programs preferred • Background in healthcare scheduling, referral coordination, or community care preferred • Familiarity with Salesforce or comparable CRM platforms preferred • Prior experience supporting a Customer Success, Account Management, or customer-facing team preferred • Prior experience delivering end-user training or onboarding support for a software platform preferred • Comfort owning a defined account or site territory independently preferred • Must be a U.S. Citizen or Permanent Resident; EAD does not qualify for this position • Must be able to work remotely from a state within the United States

🏖️ Benefits

• Remote work • Full-time employment

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