Senior Account Executive

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November 23

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Welocalize

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Artificial Intelligence • Enterprise • SaaS

Welocalize is a leader in providing enterprise language services and AI-powered translation solutions. Known for its OPAL platform, Welocalize offers fit-for-purpose global content delivery, enabling stronger engagement and revenue for its clients. Specializing in AI-enabled service delivery, OPAL leverages machine translation engines and natural language processing to automate and optimize translations across various industries, including legal, medical, and technological sectors. Welocalize supports multiple content use cases such as marketing localization, software testing, and multilingual SEO, catering to a diverse range of industry needs. Additionally, Welocalize's commitment to AI innovation is emphasized by its new brand Welo Data, providing high-quality training data for AI development, further strengthening its position as a trusted partner for global enterprises.

1001 - 5000 employees

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

📋 Description

• You will be responsible for understanding and supporting the needs, challenges, and successes of the Expert Raters • You will be a critical link in communicating and collaborating with the program team on behalf of your customers’ requirements, representing the unique program requirements. • You’ll be part of a wider team of data scientists, analysts, and expert raters working to improve the digital experience for end-users across the world. • You will serve as the primary liaison for customer and their clients supporting discovery, onboarding process for new task streams and overall success of the program • You will oversee client onboarding, meticulously document business objectives, and set domain expertise standards for Expert Rater pools. • Collaborate with the Program Manager, Pod Lead, Quality Manager, and Data Scientist to ensure alignment for task stream launch • You will Create an effective feedback loop between the Account Management, front line, product, strategy, and customers • In other words, you will be the advocate for the Expert Raters in ensuring alignment among the various functional teams of the program. • You’ll closely monitor individual team members’ productivity and quality. • Your insights will drive improvements, and you’ll provide essential project support to the program team, ensuring they meet their objectives effectively. • You’ll manage production issues, ensuring timely resolution. • Effective communication regarding quality, delivery, or customer satisfaction issues with the PMO manager will be essential for maintaining program excellence. • You’ll be the linchpin in managing communications with all stakeholders. • From creating weekly status reports to developing program dashboards, your ability to keep everyone informed and aligned will be critical. • Collaborating closely with PMO leaders and the wider leadership team, as well as Account Management, you’ll help define strategic program objectives and initiatives. • Your operational insights will contribute to the program’s success. • Above all, your overarching goal will be to ensure customer satisfaction. By maintaining high-quality services, optimizing capacity, and delivering value, you’ll contribute to the company’s success.

🎯 Requirements

• Ability to think strategically and articulate ideas and plans with the professional maturity to participate at senior management level • Knowledge and awareness of business trends • Cross Cultural Leadership and actively drives their programs and teams and has a positive Impact. • Customer relationship management. • Have excellent communication and interpersonal skills with the ability to influence. • Have a track record of structured, analytics-driven problem-solving • Have an action-oriented mindset that balances strategic problem solving with a “roll up your sleeves” attitude to ultimately deliver results • Experience in AI data project execution • Excellent interpersonal communication skills and proven ability to work with a diverse group of people spanning cultures, time-zones, and personalities • Preferred: Bachelor’s Degree • Familiar with working in an Agile development environment • Must sign a standard Non-Disclosure Agreement

🏖️ Benefits

• Health insurance • Paid time off • Professional development opportunities