COBRA Operations Specialist I

🕒 September 16

🇺🇸 United States – Remote

💵 $17 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WEX

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1983

🏥 Healthcare

📦 Logistics

✈️ Travel

💰 $310M Post-IPO Debt on 2020-06

Healthcare • Logistics • Travel

WEX is a global commerce platform specializing in various business solutions to address operational challenges. They provide services in managing and mobilizing fleets with their fuel card systems, offering comprehensive fleet management and analytics. Additionally, they focus on business payments solutions that streamline processes across industries, enhancing efficiency and security. WEX is also involved in employee benefits administration, helping organizations effectively manage health and reimbursement accounts. Their diverse range of services caters to numerous sectors, emphasizing innovation, sustainability, and effective solutions for business growth.

📋 Description

• Maintain detailed knowledge of COBRA and Direct Bill functions • Serve as an internal resource, troubleshoot questions, and provide issue resolution using product, file, and system knowledge • Serve as a knowledgeable contact for internal departments • Communicate with teams and employers through case management to resolve account discrepancies • Solve cases and resolve tier 3 escalations • Create, update, and maintain member plans and balances • Create, update, and maintain employer plans • Process incoming files and accurately report errors • Facilitate peer training when requested • Identify trends to improve employers', consultants', partners', and third-party vendors' experience • Resolve requests from internal departments, consultants, brokers, and employers in a timely manner • Work with teams, departments, and case management employer communication to ensure a positive customer experience • Create efficiencies and improve processes for employers, consultants, and third-party vendors • Maintain a continuous improvement approach to work • Participate in ongoing learning, development opportunities, and knowledge sharing • Assist with special projects • Continually improve departmental workflow

🎯 Requirements

• Must adhere to security policies • Must pass a successful background investigation • Experience with computer proficiency • Experience with Section 125, HIPAA and HITECH Regulations • Experience with administrative software • Experience with 10 key/keyboard • Maintain policy according to HIPAA • Maintain attendance and punctuality standards • Maintain expected quality and performance metrics • Must participate in team meetings and one-on-ones via video and phone

🏖️ Benefits

• Health, dental and vision insurances • Retirement savings plan • Paid time off • Health savings account • Flexible spending accounts • Life insurance • Disability insurance • Tuition reimbursement • Quarterly or annual bonus eligibility for non-sales roles, based on applicable plan • Ongoing learning and development opportunities • Professional development and goal-setting meetings