Customer Onboarding Specialist I – French/English Speaking

🕒 October 19

🇺🇸 United States – Remote

💵 $22 - $28 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚀 Onboarding Specialist

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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WEX

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1983

🏥 Healthcare

📦 Logistics

✈️ Travel

💰 $310M Post-IPO Debt on 2020-06

Healthcare • Logistics • Travel

WEX is a global commerce platform specializing in various business solutions to address operational challenges. They provide services in managing and mobilizing fleets with their fuel card systems, offering comprehensive fleet management and analytics. Additionally, they focus on business payments solutions that streamline processes across industries, enhancing efficiency and security. WEX is also involved in employee benefits administration, helping organizations effectively manage health and reimbursement accounts. Their diverse range of services caters to numerous sectors, emphasizing innovation, sustainability, and effective solutions for business growth.

📋 Description

• Manage Salesforce queues, customer applications, and declines • Monitor and nurture early engagement through automated email campaigns and shared inbox correspondence with Sales representatives • Support fleet enrollment and pending activation efforts • Execute account setup and data validation with high accuracy • Educate customers on basic program features and functionality during onboarding interactions • Identify and escalate issues that may impact the customer experience • Partner with Sales and internal teams to ensure smooth onboarding transitions • Deliver high-quality customer service while managing onboarding timelines and expectations • Focus on onboarding Micro and Small Fleet customers and ensuring early lifecycle success

🎯 Requirements

• Strong customer service orientation • Effective verbal and written communication skills • Attention to detail and accuracy • Basic problem-solving abilities • Time management and organizational skills • Ability to handle customer objections and questions with confidence • Familiarity with CRM and onboarding tools (Salesforce, Siebel, Genesys) • Proficiency in Microsoft Office Suite and Google Workspace • 0–2 years of customer service, onboarding, or related experience • French/English speaking

🏖️ Benefits

• Health, dental and vision insurances • Retirement savings plan • Paid time off • Health savings account • Flexible spending accounts • Life insurance • Disability insurance • Tuition reimbursement • Quarterly or annual bonus eligibility for non-sales roles, based on applicable plan

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