Digital Account Executive

🕒 3 days ago

🇺🇸 United States – Remote

💵 $58.5k - $70.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍💼 Account Executive

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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WEX

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1983

🏥 Healthcare

📦 Logistics

✈️ Travel

💰 $310M Post-IPO Debt on 2020-06

Healthcare • Logistics • Travel

WEX is a global commerce platform specializing in various business solutions to address operational challenges. They provide services in managing and mobilizing fleets with their fuel card systems, offering comprehensive fleet management and analytics. Additionally, they focus on business payments solutions that streamline processes across industries, enhancing efficiency and security. WEX is also involved in employee benefits administration, helping organizations effectively manage health and reimbursement accounts. Their diverse range of services caters to numerous sectors, emphasizing innovation, sustainability, and effective solutions for business growth.

📋 Description

• Own customer success and growth across a 14,000+ account unassigned small-business portfolio • Analyze accounts by potential, risk, and product fit • Design and execute one-to-many email campaigns, content series, and webinars to drive upsell and cross-sell opportunities • Build repeatable digital plays and self-service resources • Extract and analyze performance and relationship data to measure campaign impact • Create email campaigns, webinars, help resources, videos, slide decks, tutorials, in-app messaging, and one-pagers • Partner with Marketing, Product, Instructional Design, Communications, Enablement, and Sales to produce and launch content • Manage end-to-end renewals using automated reminders, digital renewal packets, and self-service workflows • Monitor renewal timelines and account health signals, flagging at-risk renewals • Identify churn risks and deploy scalable retention and save plays • Drive NPS and customer satisfaction across the portfolio • Report on adoption, utilization, NPS, renewal rate, churn, campaign performance, retention impact, and expansion outcomes • Serve as internal liaison for the unassigned portfolio and inform segmentation and coverage strategy • Own escalation triage and route high-priority issues to the appropriate internal teams • Maintain portfolio health, renewal, and content performance reporting • Evolve digital customer success playbooks, content templates, and scalable account-service best practices

🎯 Requirements

• Minimum 3-5 years of experience in Customer Success, Content Creation/Marketing, or Digital Marketing • Bachelor's degree or equivalent relevant experience • Experience building customer-facing content, including email campaigns, webinars, videos, micro-learning pathways, external-facing slide decks, or help content • Experience managing renewals at scale through automated or semi-automated workflows • Experience partnering cross-functionally with Marketing, Product, Enablement, and other departments • Working knowledge of Health & Benefits products, including HSA, HRA, FSA, Commuter, COBRA, Retiree Billing, and FMLA Billing, or strong ability to ramp quickly • Ability to analyze usage patterns, engagement metrics, renewal rates, and churn indicators • Strong written communication skills • High accountability mindset and comfort owning outcomes for a large, unassigned portfolio • Ability to manage multiple content and renewal projects independently • Proficiency in CRM and marketing/engagement platforms, such as Salesforce, email marketing tools, and webinar platforms

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Retirement savings plan • Paid time off • Health savings account • Flexible spending accounts • Life insurance • Disability insurance • Tuition reimbursement • Commission eligibility for most sales positions • Quarterly or annual bonus eligibility for non-sales roles