Lead Learning Experience Designer

🕒 August 27

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Logo of Wikimedia Foundation

Wikimedia Foundation

501 - 1000 employees

Founded 2003

🤝 Non-profit

📚 Education

📱 Media

💰 $2.5M Grant on 2019-09

Non-profit • Education • Media

Wikimedia Foundation is a nonprofit charitable organization dedicated to the growth, development, and distribution of free, multilingual content. It provides the essential infrastructure for free knowledge, including hosting Wikipedia, the free online encyclopedia that is created, edited, and verified by a global community of volunteers. Supported primarily through donations, Wikimedia Foundation promotes collaborative projects that aim to share knowledge reflecting human diversity and strives to protect everyone's right to access free and open knowledge.

📋 Description

• Design and develop innovative digital learning experiences, capacity-strengthening resources, and performance support solutions for Wikimedia contributors • Partner with product teams, community groups, researchers, and subject matter experts to identify learning needs and contributor challenges • Select appropriate learning formats, including self-paced courses, videos, interactive experiences, AI-enabled support, workshops, and embedded guidance • Develop learning experiences covering tools, workflows, policies, governance processes, and community practices across Wikimedia projects • Rapidly prototype, test, and iterate using modern authoring tools, multimedia, and AI tools • Apply learning science, user-centered design, and learning experience design methodologies • Evaluate effectiveness using learner feedback, participation data, and qualitative and quantitative insights • Contribute to the Foundation’s learning strategy and identify opportunities involving learning technology, online learning, AI, and digital engagement • Ensure learning resources reflect Wikimedia’s values of openness, collaboration, equity, and knowledge sharing

🎯 Requirements

• Experience designing and developing digital learning experiences for diverse, global audiences • Demonstrated experience creating engaging e-learning, instructor-led, virtual, or blended learning solutions • Experience using a learning management system (LMS) to develop, organize, and publish learning content • Ability to diagnose capability gaps, identify appropriate interventions, and rapidly design, build, and improve learning experiences • Excellent written communication and content development skills, with ability to simplify complex concepts • Experience collaborating with cross-functional stakeholders and subject matter experts • Commitment to accessibility, inclusive design, and culturally responsive learning practices • Preferred: experience with volunteer communities, open knowledge initiatives, nonprofits, or international organizations • Preferred: experience designing learning for multilingual audiences and collaborating across cultures and time zones • Preferred: experience with Rise, Storyline, Camtasia, Adobe Creative Suite, Figma, video editing tools, AI content generation platforms, or similar technologies • Preferred: experience partnering with product teams or using user research, experimentation, prototyping, and iteration • Preferred: knowledge of experimentation methods, A/B testing, learning analytics, product analytics, and continuous improvement practices • Preferred: familiarity with Wikimedia projects, the Wikimedia movement, or open-source communities • Non-US employees must have current work authorization in their location

🏖️ Benefits

• Remote-first organization • Country-adjusted compensation for applicants outside the US • Equal opportunity and inclusive workplace • Accommodation assistance for applicants with disabilities • Local third-party Employer of Record for non-US employees

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