Editorial Client Manager

🕒 October 20

🌐 United States, United Kingdom – Remote

🇺🇸 United States – Remote 🇬🇧 United Kingdom – Remote

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $57.3k - $82k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Wiley

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

📚 Education

🔬 Science

Education • Science

Wiley is a global publishing and information services company that connects researchers, educators, students, and professionals through scholarly journals, books, digital content, and learning platforms. It operates Wiley Online Library with thousands of journals, reference works, and books, provides textbooks and courseware (including rental and digital access), and offers publishing, research support, and AI-enabled tools and services for academic institutions, R&D teams, societies, and corporations. Wiley advances research discovery and professional learning by combining trusted content with technology platforms, licensing, and development services.

📋 Description

• Serve as primary point of contact for client queries about day-to-day management of editorial services • Monitor distribution of work and time within client groups • Identify division needs including coverage, capacity, organization, and new hires for escalation to the Senior Manager • Ensure day-to-day completion of tasks and overall client satisfaction • Identify and address task or employee problems • Ensure employees are trained on current protocols, systems, and best practices • Improve internal processes, protocols, and best practices for the client group • Conduct and/or contribute to performance reviews for direct and indirect reports • Monitor productivity and track individual workloads • Answer employee questions about Wiley policies and enforce those policies • Uphold professionalism and courtesy standards with colleagues and clients • Travel as needed to client meetings and industry conferences

🎯 Requirements

• Bachelor’s Degree in relevant field • Prior experience as a Managing Editor, Senior Managing Editor, or other relevant experience • Prior experience with intensive team collaboration showing potential for growth in employer management skills, or prior employee management experience • Proficiency in at least one major online peer review system • Experience directly managing client projects • Experience providing outstanding customer service • Experience managing complex projects with multiple stakeholders • Experience managing teams of employees in accordance with company policies and culture • Ability to prioritize and manage multiple tasks within a time-driven, deadline-based environment • Willingness/ability to travel as needed to client meetings and industry conferences • Preferred: experience with more than one major online peer review system

🏖️ Benefits

• Meeting-free Friday afternoons • Professional development opportunities • Employee programs fostering community, learning, and growth • Comprehensive benefits package • Competitive compensation • Reasonable accommodation for applicants and employees with disabilities • Internal mobility opportunities

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