Revenue Operations Analyst

September 24

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Wonderlic

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HR Tech • Enterprise

Wonderlic is a company that provides pre-hire assessment and employee development tools designed to help businesses improve talent decisions across the entire employee journey. Their products, Wonderlic Select and Wonderlic Develop, offer predictive insights into cognitive ability, personality, and motivation, helping organizations make informed hiring decisions and boosting employee development. Wonderlic's platform is intuitive and scalable, aiming to eliminate bias and promote fairness in hiring and development processes. By providing role-specific, personalized results, Wonderlic supports HR teams, managers, employees, and candidates in achieving and identifying potential and excellence within workplace environments.

51 - 200 employees

Founded 1937

👥 HR Tech

🏢 Enterprise

📋 Description

• Manage and optimize Marketing Ops, Sales Ops, and Customer Success Ops. • Report to the Finance Systems Manager and oversee the RevOps tech stack (Salesforce, Salesforce Marketing Cloud Account Engagement/Pardot, Gong, Chilipiper, Calendly). • Ensure teams leverage tools appropriately and track process compliance through a feedback-forward approach. • Regularly interact with marketing, sales, and customer success teams to ensure effective use of tools and alignment with processes. • Develop and implement a robust tech stack onboarding and training process for new team members. • Identify opportunities and solicit feedback to streamline and enhance processes across marketing, sales, and customer success. • Create and maintain dashboards that provide real-time insights into key performance metrics for marketing, sales, and customer success. • Analyze data to identify trends, make recommendations, and follow up with teams to ensure implementation and continuous improvement. • Prioritize customer success initiatives and support SaaS customer retention strategies. • Manage integrations and technical integration of various tools to streamline processes and enhance system efficiency.

🎯 Requirements

• 5+ years of experience in a similar role, ideally with a strong focus on Customer Success. • Expertise in Salesforce administration and familiarity with SaaS sales acceleration tools. • Proficiency with Microsoft 365 suite, including Outlook and SharePoint. • Experience with analytics tools (e.g., Google Analytics, Tableau). • Strong analytical skills and data-driven decision-making capabilities. • Excellent communication and presentation skills, with the ability to train and support end-users. • Ability to manage multiple priorities and projects in a fast-paced environment. • High attention to detail and organizational skills. • Experience in a start-up environment is a plus. • Proficient with RevOps tools like Salesforce Marketing Cloud Account Engagement/Pardot, Gong, Chilipiper, Calendly. • Familiarity with marketing automation platforms and practices, such as email campaign management, lead scoring, and A/B testing. • Experience in integrating various tech stack tools to streamline processes and enhance system efficiency. • Experience in process optimization methodologies like Agile, Lean, or Six Sigma. • Skilled in creating and maintaining dashboards that provide real-time insights into key performance metrics. • Strong collaboration skills with cross-functional teams including sales, marketing, customer success, and finance. • Ability to develop and deliver training programs to onboard team members to the RevOps tech stack and ensure ongoing proficiency. • Comfort providing feedback related to process compliance across a variety of audiences. • Background in customer success leadership with a deep understanding of customer success processes and enablement in a SaaS environment. • Experience developing and implementing strategies to improve customer retention and satisfaction using technology and data insights. • Proficient in project management and resource management to ensure timely and efficient project execution.

🏖️ Benefits

• True work-life balance and flexible work arrangements – we work with you to meet your needs, and we continue to evolve our company-wide approaches to remote, flexible work • Four-day work week • Generous PTO plus a paid company shutdown from 12/24 to 1/1 • Ongoing professional development including attendance at professional conferences (e.g., SIOP, BIOP, SHRM, ATD, HR Tech) • Benefits include medical, dental, vision, 401k with matching, paid new parent leave