Senior Customer Success Manager

🕒 May 19

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Wonderlic

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1937

👥 HR Tech

🏢 Enterprise

HR Tech • Enterprise

Wonderlic is a company that provides pre-hire assessment and employee development tools designed to help businesses improve talent decisions across the entire employee journey. Their products, Wonderlic Select and Wonderlic Develop, offer predictive insights into cognitive ability, personality, and motivation, helping organizations make informed hiring decisions and boosting employee development. Wonderlic's platform is intuitive and scalable, aiming to eliminate bias and promote fairness in hiring and development processes. By providing role-specific, personalized results, Wonderlic supports HR teams, managers, employees, and candidates in achieving and identifying potential and excellence within workplace environments.

📋 Description

• Drive revenue growth by ensuring customer satisfaction and loyalty • Leverage sales acumen and HR tech expertise to manage a diverse portfolio of existing customers • Cultivate strong client relationships through strategic conversations aligning solutions with business objectives • Serve as the primary point of contact for customers, ensuring smooth transitions between Sales and Customer Success • Conduct business reviews to assess and ensure value realization of products and develop tailored action plans • Manage and drive opportunities through the sales cycle, from identifying needs to closing renewals and expansions • Develop and maintain deep knowledge of product offerings, industry trends, and competitive conditions

🎯 Requirements

• 5+ years of SaaS Customer Success or Account Management experience, ideally in HR technology solutions (Recruiting, HCM, LMS, etc.) • Proven track record of managing a portfolio of accounts, securing renewals, and driving revenue growth through cross-sell and upsell opportunities • Strong sales acumen, with excellent communication, negotiation, and relationship-building skills with HR and L&D decision-makers • Analytical skills and the ability to leverage data to guide client conversations and uncover opportunities • Proactive and collaborative mindset, with the flexibility to thrive in a fast-paced environment.

🏖️ Benefits

• Work from anywhere in the United States • Four-day work week • Generous PTO plus a paid company shutdown from 12/24 to 1/1 • Benefits include medical, dental, vision, 401k with matching, paid new parent leave