Customer Service Specialist

Job not on LinkedIn

🕒 August 26

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Workana

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

👥 HR Tech

🏪 Marketplace

🎯 Recruiter

💰 Series C on 2024-02

HR Tech • Marketplace • Recruitment

Workana is a leading platform in Latin America that connects businesses with remote talent across various disciplines. With over a decade in the market, Workana specializes in providing businesses with pre-selected and certified developers and freelancers for specific time periods or project-based tasks. The platform supports hiring in diverse fields such as IT & Programming, Design & Multimedia, Writing & Translation, and more, offering payment flexibility in local currencies or USD. Workana ensures satisfaction with protected payments and a satisfaction guarantee, aiming to grow businesses quickly and sustainably by leveraging the best remote talent available.

📋 Description

• Respond to customer inquiries and resolve issues via email • Address customer concerns through social media platforms • Manage incoming calls and provide customer support • Handle e-commerce customer service inquiries for Amazon, Walmart, and other platforms • Coordinate product replacements and track unresolved issues • Maintain and update FAQs, troubleshooting guides, and support documentation • Update e-commerce platform content, product information, and customer support FAQs • Handle escalated customer concerns with internal teams or supervisors • Monitor and respond to customer inquiries and reviews on Amazon and Walmart • Assist with order tracking, product issues, and platform-specific concerns • Identify recurring issues and propose customer experience improvements • Collect and analyze customer feedback • Implement AI tools to improve response efficiency across channels • Collaborate on automation initiatives for repetitive tasks • Generate reports on response times, customer satisfaction scores, and issue resolution rates • Analyze inquiry trends to identify improvement opportunities • Collaborate with logistics, marketing, and e-commerce departments • Assist in onboarding and training new team members

🎯 Requirements