Account Manager

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Workleap

WebsiteLinkedInAll Job Openings

201 - 500 employees

👥 HR Tech

☁️ SaaS

⚡ Productivity

💰 Private Equity Round on 2023-06

HR Tech • SaaS • Productivity

Workleap is a company that provides an integrated platform designed to improve the employee experience by focusing on engagement, performance, and development. Their suite of products includes Officevibe, Pingboard, and various Learning Management Systems (LMS) that help businesses tackle challenges like hybrid work, onboarding, professional development, and performance management. Workleap aims to create happier and more productive workplaces by making it easier for HR teams to manage and enhance their HR strategies. With a customer base exceeding 20,000 leaders globally, Workleap offers tools that are easy to implement and integrate with existing HR and productivity systems.

📋 Description

• Drive growth across your account portfolio by leading renewals and identifying expansion opportunities (seat upgrades, cross-sell, Pro/Enterprise packaging) to increase overall ARR; • Accelerate adoption and retention by proactively guiding accounts from onboarding through expansion, using product usage data and engagement signals to get ahead of risk; • Own strategic conversations with key contacts through a rigorous discovery approach that connects real IT challenges to the concrete outcomes ShareGate delivers; • Strengthen multi-threaded relationships by coordinating with Technical Support, Product, and RevOps to align stakeholders and remove blockers to customer value; • Continuously improve outreach performance by experimenting with messaging, sequencing, and approaches — and using AI tools (Claude, Gong, Outreach) to work faster and decide smarter; • Maintain clean CRM hygiene in HubSpot to track pipeline, risks, and multi-threaded relationships so the team has accurate visibility into account health; • Position Pro and Enterprise offerings in compelling, tailored ways to unlock greater value across the Enterprise segment.

🎯 Requirements

• 2+ years of account management or sales experience in a target-driven environment; • Strong verbal and written communication skills in English (French is an asset); • Proven ability to deliver consultative, value-based customer experiences; • Comfortable managing a dynamic pipeline and adapting to shifting priorities; • Genuine curiosity for IT challenges and the Microsoft 365 ecosystem (governance, automation, adoption); • Bonus: experience in SaaS, tech sales, or inbound-led sales; familiarity with HubSpot, Outreach, Gong, or similar CRM tools; • Comfortable using AI tools (e.g. Claude, Copilot, ChatGPT) daily as a work accelerator — not an experiment, a habit.

🏖️ Benefits

• LTIP program, share in Workleap's long-term growth. • RRSP + Family health insurance + telemedicine + annual wellness budget. • Flexible vacation policy. • Remote work, with access to our Montreal office. • In-person gathering twice a year. • Claude access, for everyone.