Technical Support IT – Contract

🔥 12 hours ago

🇨🇦 Canada – Remote

💵 $68k - $85k / year

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Workleap

WebsiteLinkedInAll Job Openings

201 - 500 employees

👥 HR Tech

☁️ SaaS

⚡ Productivity

💰 Private Equity Round on 2023-06

HR Tech • SaaS • Productivity

Workleap is a company that provides an integrated platform designed to improve the employee experience by focusing on engagement, performance, and development. Their suite of products includes Officevibe, Pingboard, and various Learning Management Systems (LMS) that help businesses tackle challenges like hybrid work, onboarding, professional development, and performance management. Workleap aims to create happier and more productive workplaces by making it easier for HR teams to manage and enhance their HR strategies. With a customer base exceeding 20,000 leaders globally, Workleap offers tools that are easy to implement and integrate with existing HR and productivity systems.

📋 Description

• Deliver reliable, human support to every Workleap employee • Own access and SaaS tool management, ensuring new hires are ready on day one and access remains secure • Maintain the device fleet through rotation, deployment, and inventory management • Document and structure team knowledge to reduce repeat requests • Use AI tools such as Claude, Slack automations, and skills to speed request resolution • Drive process and tool improvements to increase team efficiency and user experience • Collaborate on incidents and one-off projects • Support the rollout of One Login and automation of request coordination

🎯 Requirements

• Fluency in French and English, spoken and written • Solid first- and second-line IT support experience • Strong sense of service and communication • Comfort with Microsoft 365 / Entra ID environments • Experience with access management and SaaS tools, including SSO, MDM, and ticketing • Knowledge of device fleet management on Windows and macOS • Ability to document, structure, and automate repetitive work • Comfort using AI daily, including Claude, assistants, and automations • Bonus: experience with Jamf, Jira / Jira Assets, Slack, PowerShell, Python, or no-code automation

🏖️ Benefits

• Family health insurance • Telemedicine • Annual wellness budget • Flexible vacation policy • Remote work, with access to the Montreal office • In-person gatherings twice a year • Claude access, for everyone