Strategic Account Manager

🕒 July 1

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Workyard

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏗️ Construction

📦 Logistics

☁️ SaaS

💰 $6.9M Venture Round on 2020-01

Construction • Logistics • SaaS

Workyard is a company providing workforce management software designed specifically for construction, home services, and property maintenance industries. This software offers features such as GPS time tracking, job scheduling, job tracking, job costing, labor compliance, and integration with existing systems. Workyard aims to enhance productivity, improve accuracy in payroll and billing, and reduce administrative burdens for businesses with distributed workforces. With its intuitive design, reporting capabilities, and support services, Workyard helps organizations manage their field operations effectively and efficiently.

📋 Description

• Manage relationships with Workyard's top 150-200 accounts, the highest-MRR customers in the business. • Develop project-level knowledge of how each customer operates and where Workyard delivers value for them. • Build trusted relationships with key stakeholders and serve as the executive advisor for the account. • Act as the Voice of the Customer within Workyard, surfacing customer needs and feedback to the Engineering, Sales, and Marketing teams, and advocating internally for accounts that need support. • Proactively engage accounts to identify and address churn risk early. • Identify upsell and cross-sell opportunities and close them at or above forecast. • Negotiate renewals and drive multi-year agreements. • Develop external growth opportunities such as referrals, testimonials, case studies, and white papers. • Manage every renewal in the book, tracking upcoming contracts, account health, and risk well in advance to ensure on-time, full-value renewals. • Identify accounts ready to expand (additional crews, features, or usage) and build the business case while the value is clear. • Take advantage of the post-implementation value to convert monthly customers to annual, find more upgrade opportunities, and/or get referrals. • Develop and refine playbooks that make account management repeatable and scalable as the book grows. • Partner with and mentor other account managers, sharing strategies and best practices. • Contribute to a collaborative, high-standard team culture consistent with Workyard's CS culture standards.

🎯 Requirements

• Proven track record managing a book of business and meeting retention and expansion targets, ideally in B2B SaaS. • Demonstrated ability to work independently, setting priorities and managing a pipeline with minimal direction. • Strong executive presence, with the ability to advise senior stakeholders such as owners and VPs. • Strong commercial instincts, with the ability to identify and close growth opportunities. • Clear, direct communication skills. • Experience selling to or supporting contractors, trades, or construction businesses (preferred). • Experience owning both renewals and expansion within a single role (preferred).

🏖️ Benefits

• Comprehensive benefits including Aetna medical, dental, and vision coverage • Flexible Spending Accounts (FSA) • Teladoc virtual care • One Medical membership • Kindbody family-building support • Employee Assistance Program • 401(k) retirement plan through Empower • Pre-tax commuter benefits (for those based in our San Francisco office)