Technical Support Specialist – SaaS, SQL

Job not on LinkedIn

🔥 1 minute ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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World Tech Recruiting

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

World Tech Recruiting is a company that specializes in connecting skilled talent with established businesses looking for recruitment services. With a dedicated team, they focus on building strong software engineering teams, providing expert advice, and ensuring a smooth recruitment experience. Their commitment to understanding client needs and culture has resulted in successful talent placements across the globe.

📋 Description

• Diagnose and resolve issues across database, application, and infrastructure layers • Investigate system issues using SQL queries • Resolve performance bottlenecks and data inconsistencies • Monitor production environments and prevent issues before escalation • Work directly with clients to troubleshoot and explain technical problems • Collaborate with engineering to escalate and resolve complex cases • Proactively monitor systems during quieter periods • Improve documentation and strengthen internal processes

🎯 Requirements

• 3+ years of technical support experience in a SaaS/software environment • Strong SQL skills, including queries, troubleshooting, and working with live data • Experience supporting web-based applications in production • Ability to troubleshoot across database, application, and network layers • Comfortable working with remote servers/environments using RDP • Strong English communication skills • Self-starter who takes initiative • French and/or Spanish language skills are nice to have • Experience with Microsoft stack (.NET, IIS, Azure) is nice to have • Exposure to L2/L3 or production support environments is nice to have • Familiarity with SSO (SAML/OAuth) is nice to have • Experience working in distributed, remote teams is nice to have

🏖️ Benefits

• Opportunity to build depth in systems, databases, and production environments • Collaborative, no-politics team • Exposure to Azure, SQL Server, .NET, Angular, Jira, RDP, monitoring/logging tools, SQL Profiler, SSO, payment systems, reporting tools, and Power BI • Growth opportunities toward senior support, DevOps, or engineering-adjacent roles • Autonomy and ownership in a lean, high-impact team