Human Centered Design Manager

🔥 15 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🎨 Product Designer (UI/UX)

👻 Ghost score 14%

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WRS Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

🤝 B2B

Healthcare • B2B

WRS Health is a leading provider of cloud-based Electronic Health Record (EHR) and Practice Management software designed to enhance the operations of medical practices. The company focuses on helping physicians manage their practices effectively, allowing them to concentrate on patient care. They offer a range of solutions including practice management, billing services, and specialty-based EHR systems certified by notable organizations. WRS Health is committed to improving practice efficiency and business growth through automation and process optimization, while continually providing support to their users.

📋 Description

• Conduct contextual inquiries, interviews, field observations, and surveys with physicians, clinical staff, billers, and patients • Partner with account managers and support teams to identify usability pain points from client feedback and support tickets • Translate research into personas, journey maps, service blueprints, and system workflows • Present insights to product and executive leadership to shape roadmap priorities • Facilitate cross-functional design workshops • Build low- to high-fidelity wireframes and interactive prototypes • Design AI-powered features with human-in-the-loop review and correction patterns • Plan, moderate, and analyze formative and summative usability tests • Evaluate safety-critical workflows, including medication management and e-prescribing • Support ONC Safety-Enhanced Design testing • Partner with product managers, business analysts, and engineers in Agile/Scrum teams • Uphold accessibility standards and HIPAA-safe research practices • Build and scale WRS Health's HCD practice, including research operations, templates, and standards • Mentor designers and researchers and coach teammates on human-centered methods • Track usability, accessibility, certification compliance, adoption, and satisfaction outcomes

🎯 Requirements

• Bachelor's or Master's degree in Human-Centered Design, Human-Factors Engineering, Interaction Design, Cognitive Psychology, or a related field • 3 to 6+ years of professional experience in HCD, UX design, or user research • Enterprise or regulated-industry experience • Proficiency in Figma, Sketch, or Adobe XD • Experience with qualitative research methodologies • Experience with usability testing frameworks • Experience with Agile/Scrum delivery flows • Working knowledge of Section 508 and WCAG standards • Strong empathy, verbal storytelling, and analytical problem-solving skills • Ability to defend design decisions with data • Portfolio or case studies demonstrating end-to-end research, synthesis, prototyping, and measurable impact • Availability during standard US business hours: 9:00 AM–5:00 PM EST or 8:30 AM–4:30 PM EST

🏖️ Benefits

• Remote work arrangement • Flexible remote research and testing opportunities • Opportunity to make a positive impact on patient care • Team-oriented environment • Mentorship and coaching opportunities • Professional growth through building and scaling the HCD practice

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