Senior Customer Success Manager, Publishers

🕒 April 20

🗽 New York – Remote

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💵 $90k - $105k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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Logo of Wunderkind

Wunderkind

501 - 1000 employees

📣 Marketing

Marketing • Advertising

Wunderkind is a global performance marketing solution powered by AI, data, and identity. It helps brands acquire and retain customers via owned channels at unprecedented scale, identifying significantly more website traffic without relying on cookies. By scaling one-to-one marketing messages through email, text messages, and ads, Wunderkind can drive up to 25% of a company's digital revenue. It is a top paid channel for many clients, regularly outperforming other paid retargeting channels like Google and Meta in scale and return on investment. With a focus on sustainable growth and efficiency, Wunderkind aids over 700 brands in achieving their digital revenue goals with innovative marketing strategies.

📋 Description

• Pull and analyze performance data to identify trends and opportunities. Develop custom reports based on client needs. • Provide excellent customer service and spearhead client communications. Strong sense of ownership over client relationships and performance. • Work with multiple internal and external stakeholders to ensure timely and accurate execution of troubleshooting and expansion tasks • Create data-driven presentations and reports to optimize client strategies. • Work closely with your team and other internal stakeholders to support initiatives, troubleshoot campaign issues, and drive outcomes.

🎯 Requirements

• 3-5 years of experience working with Digital Publishers with a focus on programmatic monetization. • Experience with software like Salesforce, Monday, JIRA, and Looker is preferred but not required. • Intellectual curiosity and desire to grow in the programmatic ad space.

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