Sprinklr
1001 - 5000 employees
Founded 2010
☁️ SaaS
🤖 Artificial Intelligence
🏢 Enterprise
SaaS • Artificial Intelligence • Enterprise
Sprinklr is a leading provider of enterprise software for customer experience management. It offers a unified platform that integrates various digital and social channels to optimize customer engagement and marketing efforts. Key products include Sprinklr Service, Sprinklr Social, Sprinklr Insights, and Sprinklr Marketing, focusing on enhancing customer service, social media interactions, and marketing campaigns. The platform leverages AI technology to provide real-time insights, streamline workflows, and improve productivity. Trusted by some of the world's most valuable brands, Sprinklr aims to deliver consistent and exceptional customer experiences across all touchpoints.
Lead Customer Success Manager – CCaaS
🕒 April 18
🏖️ New Jersey – Remote
💵 $134k - $223k / year
⏰ Full Time
🟠 Senior
🏆 Customer Success
🦅 H1B Visa Sponsor
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Sprinklr
1001 - 5000 employees
Founded 2010
☁️ SaaS
🤖 Artificial Intelligence
🏢 Enterprise
SaaS • Artificial Intelligence • Enterprise
Sprinklr is a leading provider of enterprise software for customer experience management. It offers a unified platform that integrates various digital and social channels to optimize customer engagement and marketing efforts. Key products include Sprinklr Service, Sprinklr Social, Sprinklr Insights, and Sprinklr Marketing, focusing on enhancing customer service, social media interactions, and marketing campaigns. The platform leverages AI technology to provide real-time insights, streamline workflows, and improve productivity. Trusted by some of the world's most valuable brands, Sprinklr aims to deliver consistent and exceptional customer experiences across all touchpoints.
📋 Description
• Customer relationship accountability and proactive communication • Cultivate relationships with key stakeholders across customer organizations • Build customer champions and advocates to ensure clients understand value and ROI from Sprinklr • Oversee customer adoption journey to achieve successful outcomes • Conduct regular customer cadences to align on value realization and provide thought leadership
🎯 Requirements
• Minimum of 6 years' experience in Customer Success, Technical Account Management, Technology Consulting or Technology Solutions Development • Ability to analyze customer’s usage data, KPIs and health indicators to identify opportunities for improvement and translate into actionable recommendations • Bachelor’s degree from an accredited college or university, or relevant experience • Project Management Professional certification (PMP, PMI-PMP, LSS) a plus
🏖️ Benefits
• Health insurance including medical, dental, vision, and prescription drug coverage • 401k plan with 100% vested company contributions • Flexible paid time off • Generous caregiver and parental leaves • Life and disability insurance
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