Manager, People & Culture Operations

🕒 July 28

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WWF

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1961

🤝 Non-profit

🤲 Charity

🌍 Social Impact

Non-profit • Charity • Social Impact

WWF is an international non-governmental organization focused on conservation and environmental protection. It works to protect endangered species and their habitats, conserve biodiversity, address climate change and promote sustainable use of natural resources through science-based programs, policy advocacy, partnerships with communities, governments and businesses, and public education. WWF operates globally and runs conservation, research and awareness initiatives to advance nature conservation and sustainable development.

📋 Description

• To drive the right culture and the working environment in WWF Network by ensuring embedding of our agreed network values, behaviours and standards. • To develop the right People and Culture (P&C) standards, policies, procedures and platforms to attract, develop and retain the right people for the organisation. • To create the optimal working environment in which the staff can perform at the highest level and hence are able to maximize their contribution towards the conservation goals. • The post holder will have overall oversight, control, and supervision of monthly payroll operations for both Global and Local contracts, ensuring accuracy and timely payments in all countries and developing reports and dashboards as necessary. • They will lead the effective management of the P&C helpdesk ticketing system, driving prompt ticket triaging, assignment and resolutions to enhance employee experience, CSAT, and employee net promoter scores. • They shall have responsibility for the control, supervision, and optimisation of People & Culture administrative processes and procedures, including the maintenance of employment contracts in compliance with local employment regulations. • Additionally, this role will coordinate the management of global relationships with external service providers, overseeing contractual matters, issue resolution, contract renewals, and the monitoring of service quality, while also leading a small team of specialists.

🎯 Requirements

• Degree in HR, Psychology or equivalent (emphasis on payroll management & shared services preferred) • Minimum of 7 years experience in Human Resources areas with a high understanding of multi country payroll structures, contracts management and employment law • Strong experience in managing complex requests and management of diverse expectations from multiple communication channels at an international organisational level • Experience of working in an HR shared services environment and remotely handling distributed staff across various locations globally. • Strong experience and knowledge of employment law • Assoc CIPD qualified or higher OR other relevant/equivalent HR professional certification (preferred) • Fluency in English and French (an advantage).

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development