IT Support Engineer

🕒 July 31

🏄 California – Remote

🏄 California – Remote

💵 $60k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Xantrion

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2003

💼 Consulting

🏥 Healthcare

⚖️ Legal

Consulting • Healthcare • Legal

Xantrion is a trusted IT support company that specializes in providing a comprehensive range of services, including IT consulting, managed security, cloud services, and cybersecurity solutions. With over 23 years of experience, Xantrion offers a results-driven approach to IT management, designed to help businesses navigate challenges such as evolving technologies, cyberthreats, and IT skills gaps. The company serves various sectors, including finance, life sciences, and legal industries, focusing on enhancing productivity, ensuring regulatory compliance, and providing resilient, cost-effective IT infrastructure. Xantrion's unique offering includes dedicated virtual CIO services and supplemental IT support that allows businesses to leverage their expertise for completing strategic IT initiatives efficiently. Their commitment to centralizing managed service and security platforms makes them a preferred partner for companies looking to scale and secure their IT operations.

📋 Description

• Provide front line phone coverage, and participate in various call center groups. • Provide on-site assistance to clients within your local geography, if applicable. • Provide excellent customer service to Xantrion’s client base. • Provide technical support as assigned for issues related to computer systems, software, and hardware. • Log and track support requests in ConnectWise. • Prioritize and/or escalate tickets as required to ensure customer satisfaction. • Brief customers, as well as management, on the status of current resolution efforts.

🎯 Requirements

• Minimum of 3 years of technical support experience required. • Some on-site technical support experience preferred. • Basic diagnostic and analytical skills. • Basic competency in the use and troubleshooting of MS Office products. • Experience using Windows 7, 10, and/or Mac OS. • Basic computer literacy across both hardware and software. • Ability to be proactive and able to take direction and establish ownership of issues through resolution.

🏖️ Benefits

• 100% of medical, dental, and vision for you and your family. • 401K with company match up to 4% of salary. • Certification reimbursement and annual training budget. • 17 Days PTO per year in addition to paid training days. • Bonuses for referring new clients or employees.