Customer Marketing Manager

🕒 September 17

🇦🇷 Argentina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🎡 Marketing

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Logo of Xometry

Xometry

1001 - 5000 employees

Founded 2013

🚘 Automotive

🏥 Healthcare

📦 Logistics

💰 $75M Series E on 2020-09

Automotive • Healthcare • Logistics

Xometry is a leading digital manufacturing marketplace, offering a comprehensive range of on-demand manufacturing and production solutions. Specializing in 3D printing, CNC machining, injection molding, and sheet metal fabrication, Xometry serves industries such as aerospace, automotive, medical, and electronics. The company provides instant quoting, DFM feedback, and quality assurance through its massive global supplier network, enabling clients to efficiently manage prototyping, high-volume production, and custom part manufacturing. Xometry emphasizes environmental sustainability with initiatives like carbon emission offsetting, and offers features such as the Xometry Instant Quoting Engine and Teamspace for streamlined project collaboration.

📋 Description

• Own and execute the champion-led growth strategy across the existing buyer base, driving advocacy, referrals, and account expansion • Build referral programs, review/reference programs, incentive structures, and integration/plug-in opportunities • Identify and prioritize accounts and buyer segments for expansion, referral, or advocacy • Design account engagement journeys with triggers, segmentation, and offers • Partner with Marketing teams to execute campaigns and own the playbook and outcomes • Test and refine triggers and segments using account behavior and performance data • Develop buyer stories, including case studies, testimonials, and proof points • Partner with Commercial Marketing & Enablement on sales enablement assets • Build repeatable processes for sourcing, capturing, and publishing buyer stories

🎯 Requirements

• 5+ years of B2B lifecycle, customer/account based marketing, or growth marketing experience, ideally within a marketplace or platform business • Demonstrated experience designing and running lifecycle programs (triggers, segmentation, nurture) that measurably grow existing accounts • Track record of building advocacy or referral programs from the ground up • Comfort working cross-functionally with channel owners (e.g., email/MarTech) where you own strategy and outcomes but not day-to-day execution • Strong analytical skills, including defining segments, reading account-level data, and tying lifecycle activity back to bookings growth • Fluency with AI tools (Claude, Gemini, ChatGPT, or similar) as a core part of daily workflow • Experience in a two-sided marketplace model preferred • Familiarity with customer marketing or advocacy platforms preferred • Comfort operating in a high-growth environment preferred

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