Regional Services Manager

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Xylem

WebsiteLinkedInAll Job Openings

10,000+ employees

⚡ Energy

☁️ SaaS

Energy • Environmental Monitoring • SaaS

Xylem is a global leader in water technology, providing solutions for water treatment, transport, and environmental monitoring. The company operates in various sectors, including agriculture, aquaculture, commercial and residential buildings, energy, pharmaceuticals, and municipal sewage and water treatment. Xylem offers digital solutions, pumps, water treatment systems, and metrology equipment to enhance water management and sustainability across these industries. They have a presence in about 150 countries and focus on innovation to tackle water-related challenges, such as reducing water loss and transforming wastewater into clean energy.

📋 Description

• Lead, mentor, and develop a regional team of Project Managers and Application Engineers across Canada • Assign resources to projects and field maintenance work based on workload, technical complexity, and customer priorities • Drive talent development using the CPG process and foster a culture of technical excellence and customer focus • Manage performance, conduct reviews, and support career growth for direct reports • Effectively manage a remote, multidisciplinary team and drive culture change across the regional organization • Oversee installation, service, and warranty execution of utility distribution, Smart Grid, and AMI projects within the Canadian region • Coordinate all customer and project activities including system acceptance, maintenance, and warranty services • Monitor project activity, address customer service and field maintenance issues, and ensure adherence to schedules and budgets • Lead pre-award coordination, contract and SOW development, and review • Ensure all project phases are documented appropriately and executed in line with company and customer standards • Provide technical direction on AMI (Sensus FlexNet) system performance, optimization, and reliability • Guide the team in troubleshooting and resolving complex issues across head-end systems and network components • Champion preventive maintenance plans (daily, weekly, monthly), system health monitoring, and meter read performance improvements • Recommend and approve system improvements, over-the-air upgrades, and hardware enhancements • Oversee backend data flow analysis to diagnose and resolve deployment issues • Ensure compliance with data security, privacy, and regulatory standards relevant to Canadian utility operations • Architect customer solutions by leveraging expert knowledge of Sensus services and products such as RNI, MDM (Sensus Analytics), AMR Reading (Sensus EasyLink), and required integrations • Serve as the senior point of escalation and primary customer interface for the Canadian region • Represent the region across business development phases: RFP, shortlist, customer contract negotiations, and endpoint installation contractor SOWs • Build strong strategic relationships across Sensus organizations including Sensus Sales, Technical Support, Professional Services, Engineering, Marketing, and Product Management • Align closely with Canadian Distributor to drive resolution of post-sales technical issues • Provide project status reporting to senior management and lead customer conflict resolution

🎯 Requirements

• Bachelor’s degree in Engineering, Computer Science, or a related technical discipline (or equivalent relevant experience) • 8+ years of combined experience in project management, field service, and/or applications engineering, with at least 3 years in a leadership or people management role • Demonstrated experience in utility distribution services or operations (water, gas, and/or electric) • Strong knowledge of utility operations, business processes, and software platforms including Meter Data Management Systems (MDM) and Customer Information Systems (CIS) • Project management experience covering client relations, budget and scope development, schedule development, and leading cross-functional project teams • Proven ability to determine key business issues and develop appropriate action plans from multi-disciplinary perspectives • Effective leadership, project management, and negotiation skills • Excellent verbal, written, and interpersonal communication skills in English • Strong analytical, organizational, and presentation skills • Goal oriented, with the ability to work effectively in both field and office environments • Willingness to travel within Canada as required to support customers, projects, and team members

🏖️ Benefits

• Medical • Dental • Vision plans • RRSP with company contribution • Paid time off • Paid parental leave • Tuition reimbursement