Technical Support Engineer

🕒 July 24

🇺🇸 United States – Remote

💵 $90k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Yugabyte

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

☁️ SaaS

💰 $188M Series C on 2021-10

Cloud • SaaS • Database

Yugabyte is a company that offers YugabyteDB, a PostgreSQL-compatible distributed database designed for cloud native applications. It enables enterprises to build resilient, scalable, and flexible applications. Yugabyte provides features such as built-in resilience, flexible disaster recovery, and seamless scalability. It also supports distributed SQL, which makes it suitable for modern applications requiring a relational model and ACID compliance alongside high availability.

📋 Description

• Triage and own technical support tickets from enterprise customers • Collaborate with a global team across time zones • Investigate incidents by reading logs, running queries, and tracing replication issues • Identify and surface root causes • Write internal notes and handover documentation • Reproduce customer issues and document reproduction steps • Escalate issues to engineering with supporting evidence • Contribute to the shared knowledge base • Improve problem-handling processes • Serve as a calm, professional customer point of contact • Act as incident commander, run incident channels, and hold calls with customer teams and stakeholders • Write customer escalations for the database engineering team • Investigate source code when needed • Prepare offshore teams for issues requiring overnight support

🎯 Requirements

• Technical background in any discipline, such as software, systems, automotive, aerospace, networking, or electronics • Familiarity with Linux tools, including find and grep • Experience solving real problems under pressure using tools and documentation • Experience with any relational database is beneficial • Experience on a support team for a large software product is beneficial • Must be authorized to work in the United States • Sponsorship may be considered only under specific circumstances aligned with current regulatory requirements

🏖️ Benefits

• Equity (when applicable) • Health plans • Retirement plans • Unlimited paid time off (PTO)