Senior Specialist Support Engineer

🕒 October 2

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Yunex Traffic

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2021

🚗 Transport

💰 Seed Round on 2021-01

Transport • Technology • Urban Planning

Yunex Traffic is a company dedicated to transforming urban mobility and creating sustainable road networks through intelligent road traffic technology. With a focus on improving safety and livability in cities worldwide, Yunex Traffic empowers mobility innovation and develops next-generation traffic solutions, engaging professionals across various fields. Their commitment to shaping the future of mobility reflects the need for creativity in managing traffic complexities for today's and tomorrow's challenges.

📋 Description

• Provide advanced remote support for SEPAC controller software on m60, 2070, and blade traffic controllers • Diagnose issues involving controller operation, firmware behavior, timing configuration, and field device integration • Analyze logs, trace files, and configuration data to identify root causes in live traffic environments • Troubleshoot communication between controllers and central systems, including interface, protocol, and network issues • Perform system health checks focusing on controller stability and communications integrity • Collaborate with field technicians and engineering teams to resolve issues and validate corrective actions • Escalate software or firmware defects with clear technical documentation and root cause analysis • Maintain detailed and accurate documentation of incidents, configurations, and resolutions • Guide customers and field personnel on controller configuration, diagnostics, and best practices • Support software upgrades, deployments, and customer onboarding activities related to controller systems • Contribute to knowledge base development, troubleshooting guides, and reusable support materials • Identify recurring issues and contribute to continuous improvement of controller configurations and support processes • Support controller-to-center interactions when ATMS integration issues are involved

🎯 Requirements

• Bachelor’s degree in Electrical Engineering, Civil Engineering, Computer Science, Systems Engineering, or related field • 5–10 years of experience supporting traffic signal systems or ITS field infrastructure • Direct experience with traffic signal controllers (m60, 2070, blade, or comparable platforms) • Experience supporting or configuring controller software such as SEPAC (or equivalent) • Strong understanding of traffic signal operations, timing plans, coordination, TSP, and preemption • Experience troubleshooting across controller software, firmware, communications, and hardware interfaces • Working knowledge of controller-to-center communications and networking concepts • Familiarity with ATMS platforms sufficient to troubleshoot integration-related issues • Experience with NTCIP or other traffic controller communication standards • Proficiency using diagnostic tools, logs, and trace analysis to resolve issues • Strong analytical, documentation, and customer communication skills • Applicants must have direct experience with traffic signal controllers and field-integrated transportation systems • Must be legally authorized for employment in the United States and not require employer-sponsored work authorization now or in the future • Participation in after-hours or on-call rotations may be required

🏖️ Benefits

• Competitive compensation • Excellent health, vision, and dental plans • Life Insurance and Disability coverage • Competitive 401k plan with Employer matching • Educational assistance is available • Career development and Product Training • Opportunity for professional and personal growth with a dynamic team • Primarily remote or office-based work environment • Occasional travel to customer sites or field locations