Operations Associate

🕒 October 9

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $55k - $60k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zappi

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Zappi is a B2B SaaS consumer insights platform that combines AI and large-scale consumer data to help brands develop products, optimize advertising, and track brand performance. The platform provides continuous, real-time feedback loops, iterative product and ad testing, and standardized, high-quality survey data to guide launch decisions and improve marketing effectiveness for enterprise consumer brands.

📋 Description

• Run feasibility and incidence rate checks, audience builds and fieldwork setup for assigned requests • Track live projects, including quotas, incidence, length of interview, timings and supplier performance • Handle routine requests through Salesforce/Service Cloud queues • Help manage translation queries and platform configuration tasks • Escalate non-standard or complex requests to team leads • Coordinate with sample suppliers on launches, top-ups, and pausing or closing projects • Escalate supplier delivery issues while keeping GTM teams and customers informed • Communicate with customers or GTM about project setup, fieldwork progress and issues • Share operational feedback and maintain smooth cross-time-zone handovers • Follow procedures and maintain data integrity • Identify recurring issues and suggest improvements • Maintain workflow documentation, processes and best-practice guides • Participate in training, team retrospectives and improvement initiatives

🎯 Requirements

• 0–2 years' experience in operations, project coordination, market research, sample or survey operations, sample supply, customer support or a related field; graduates welcome • Strong attention to detail and organisation • Confident, clear written and verbal communication with customers and internal teams • Comfortable with data and spreadsheets, including Excel or Google Sheets • Eager to learn in a fast-paced environment with changing priorities and systems • Hands-on experience with survey platforms, survey design or managing sample suppliers (desirable) • Familiarity with Salesforce or similar case-management tools (desirable) • Interest in automation and process improvement (desirable) • Experience in a customer-facing role (desirable) • Curiosity for technology, marketing or consumer insights (desirable)

🏖️ Benefits

• Unlimited vacation time • One company-paid mental health day each quarter • Flexible working arrangements, including remote • Thoughtfully designed offices supporting individual and collaborative work • Personal development budget • Home office setup budget • Wellbeing benefits and access to trained therapists/counsellors • Company-paid Life, AD&D, Short-term and Long-term disability insurance • Health, Dental and Vision Insurance Plan • 401(k) program after 90 days, matched up to 4% • Personal development through coaching, mentorship and career frameworks