L1 Service Desk Engineer

Job not on LinkedIn

🕒 August 12

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zazz

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

💼 Consulting

📣 Marketing

🔌 API

Consulting • Marketing • API

Zazz is an American mobile app development company that specializes in architecting and maintaining digital solutions for a diverse range of clients, including VC-backed startups, government agencies, and Fortune 500 companies. With a team of over 275 engineers and designers, Zazz offers end-to-end services from product strategy to mobile app development and blockchain solutions. The company prides itself on leveraging the latest technologies and methodologies to deliver high-quality products and innovative solutions that help businesses grow and adapt in a digital-first world.

📋 Description

• Serve as first point of contact for client tickets and requests during shift • Take detailed, accurate notes on every client engagement • Resolve basic, well-defined issues independently, including password resets, printer spool restarts, program uninstalls/reinstalls, and slow computer cleanup • Perform basic administration in Office 365, Okta, and Google Workspace • Escalate network-level and other complex requests promptly with clear documentation of observations and attempted fixes • Monitor and respond to alerts in RMM, security, and backup platforms according to runbook and escalation guidance • Support larger initiatives such as migrations, implementations, and digital transformation projects as assigned • Maintain ticket hygiene and SLA awareness within PSA tooling

🎯 Requirements

• Strong English proficiency (written and verbal) • Basic Office 365, Okta, and Google Workspace administration • Meticulous, clear note-taking and documentation habits • Comfort learning and operating within multiple software platforms • RMM: NinjaOne • PSA: Halo PSA • Email security: Inky Advanced Email Security • Endpoint/identity security: Huntress • SIEM: basic log review • Security awareness training: Huntress Security Awareness Training (curriculum review) • Backup/DR: Druva • Ability to follow structured escalation paths and defined troubleshooting steps • Client-facing professionalism and communication • Entry level; prior help desk, internship, or IT support exposure is a plus but not required • Willingness to learn across a broad tool set and escalate appropriately rather than attempt unfamiliar fixes • Reliable attendance for the defined weekend shift schedule

🏖️ Benefits

• Growth path into more advanced technical work and larger client projects • Exposure to networking, security operations, and project work • Path toward L2 responsibilities and deeper ownership of client accounts