Commercial Account Executive

Job not on LinkedIn

November 14

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $168k - $252k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍💼 Account Executive

🦅 H1B Visa Sponsor

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Zendesk

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SaaS • B2B • Customer Support

Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.

5001 - 10000 employees

Founded 2007

☁️ SaaS

🤝 B2B

💰 Grant on 2019-09

📋 Description

• Drive top-line revenue growth by acquiring new Commercial customers across the Bay Area and executing strategies that expand Zendesk’s footprint within the tech ecosystem. • Manage and nurture customer relationships to ensure maximum satisfaction, retention, and long-term success. • Promote AI adoption by showcasing how Zendesk’s intelligent CX platform automates workflows, increases efficiency, and enhances human connection. • Proactively identify and pursue opportunities to cross-sell and upsell AI-enabled solutions, maximizing account revenue and customer value. • Leverage data insights, intent signals, and adoption analytics to target high-potential customers and strengthen retention and expansion. • Understand and align Zendesk’s products with each customer’s business objectives, ensuring measurable impact and ROI. • Lead complex and competitive sales cycles, using consultative and value-based selling to deliver compelling business outcomes. • Maintain a healthy, well-qualified pipeline and accurate forecasting to consistently exceed quarterly and annual revenue goals. • Build trusted relationships with executive-level stakeholders, positioning Zendesk as a strategic partner in CX and AI transformation. • Collaborate cross-functionally with internal teams to enhance strategy, streamline execution, and deliver exceptional customer outcomes. • Regularly track KPIs and deal progression to ensure high activity levels and sustainable growth across your territory.

🎯 Requirements

• BA/BS degree or equivalent experience required • 3+ years of B2B sales or solution engineering experience, preferably in SaaS or AI technology, with a proven track record of exceeding sales targets. • Demonstrated success navigating complex sales cycles and renewals, including value centric, multi month processes. • Experience managing and expanding customer relationships across multiple decision making levels. • Proven ability to sell to VP and C-level executives, both in-person and virtually, using consultative and data driven approaches. • Exceptional presentation, negotiation, and closing skills. • Entrepreneurial spirit with strong collaboration skills and a passion for continuous professional growth. • Understanding of AI, automation, and CX technology trends with the ability to translate technical value into business outcomes. • Proven experience developing and leveraging territory and account plans for sustained revenue growth. • Familiarity with key sales tools such as Salesforce, Outreach, and Clari. • Willingness to travel as needed across the Bay Area for customer and team engagements.

🏖️ Benefits

• This position may also be eligible for bonus, benefits, or related incentives. • Flexible working hours • Professional development opportunities