
SaaS • B2B • Customer Support
Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.
5001 - 10000 employees
Founded 2007
☁️ SaaS
🤝 B2B
💰 Grant on 2019-09
Yesterday
🌲 North Carolina – Remote
🎸 Tennessee – Remote
💵 $290k - $434k / year
⏰ Full Time
🟠 Senior
🧑💼 Account Executive
🦅 H1B Visa Sponsor

SaaS • B2B • Customer Support
Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.
5001 - 10000 employees
Founded 2007
☁️ SaaS
🤝 B2B
💰 Grant on 2019-09
• Demonstrate strong operational rigor and discipline in managing a field sales team working Enterprise-level accounts. • Provide team leadership, vision, and direction. • Bring your own identity and build your own inclusive, high-performing culture. • Clearly communicate expectations to team members and demonstrate methodology for holding individuals accountable. • Ongoing mentoring and development of the sales team: includes recruiting, onboarding, and training new Enterprise Account Executives. • Engaging at C-level in enterprise customer organizations, to include customer onsite visits. • Supporting direct reports by participating in prospect meetings and engaging other corporate resources as required. • Conducting weekly forecast meetings. • Mentoring direct reports on strategies to drive closure. • Reporting accurately to Senior Sales Management on progress/obstacles. • Forecast accuracy within 5% each quarter. • Reporting on all aspects of the business to Senior Sales Management. • Be accountable for the attainment of assigned new customer acquisition and financial performance targets. • Working closely with other cross-functional teams; field marketing, outbound sales development to drive market awareness and build necessary pipeline for the sales team to achieve bookings targets. • Coaching direct reports on strategies to drive sales wins. • Consistent monitoring of the sales activity of the team, and tracking of results. • Actively leading and monitoring demand generation activities. • Leading initiatives to drive customer awareness and engagement. • Develop and implement successful sales campaigns. • Capable of optimally leading significant client customer concerns and issues. • Develop required relationships and Executive engagement to support success. • Knowledge and experience running deal reviews through MEDDPICC.
• 10+ years of software sales experience in an individual contributor and management role, including 3-5+ years Enterprise sales management experience. • You have a consistent track record of success, driving revenue expansion against quota and increased profitability in the software industry. • Currently and successfully managing a team of Strategic/Enterprise Account Executives in a B2B software solution sales environment. • Excellent presentation and listening skills. • Results-driven, self-directed with a passion to succeed! • Ability to attract, hire and train new Account Executives. • CX Experience a huge advantage and plus!
• Bonuses, benefits, or related incentives.
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💰 $40M Series B on 2018-08
⏰ Full Time
🟠 Senior
🔴 Lead
🧑💼 Account Executive
🦅 H1B Visa Sponsor