Senior Software Engineer

🕒 August 4

🏄 California, Illinois, +2 more states – Remote

🏄 California – Remote 🌽 Illinois – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

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Zendesk

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

💼 Consulting

📣 Marketing

📦 Logistics

💰 Grant on 2019-09

Consulting • Marketing • Logistics

Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.

📋 Description

• Stay on top of new cloud services and evaluate whether cloud-native alternatives can replace stack components • Continue striving toward a fully automated infrastructure • Evaluate new instances to determine the best price point while working with the provider on long-term pricing • Enhance the tools used daily to control clusters • Work closely with product management when considering new features • Advocate for protecting the performance of existing APIs • Build, manage, and scale Zendesk's Search infrastructure • Operate a combination of self-managed clusters and AWS-managed services • Improve infrastructure automation to support growth with Zendesk and its customers

🎯 Requirements

• Experience operating large systems at scale • Experience building, managing, and scaling Search infrastructure • Experience with self-managed clusters • Experience with AWS-managed services • Knowledge of cloud services and cloud-native alternatives • Infrastructure automation experience • Cluster management experience • Understanding of API performance considerations

🏖️ Benefits

• Telecommuting permitted • Flexible remote work for part of the week under Zendesk's hybrid approach • Opportunities to connect, collaborate, and learn in person • Reasonable accommodations for applicants with disabilities and disabled veterans