Commercial Insurance Quality Control Advisor

Job not on LinkedIn

🔥 1 minute ago

🇨🇦 Canada – Remote

💵 $65k - $85k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔒 Insurance

🚫👨‍🎓 No degree required

👻 Ghost score 2%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zensurance

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Zensurance is a leading small business insurance brokerage in Canada. The company offers a wide range of low-cost commercial insurance options tailored for various professions and industries, which includes everything from builder's risk and commercial auto insurance to E-commerce and non-profit insurance. Zensurance is dedicated to serving over 300,000 Canadian small business owners by providing instant quotes and significant savings on insurance policies. By leveraging technology, Zensurance can offer competitive rates and comprehensive coverages by working with over 50 insurance providers. Additionally, they provide expert advice, dedicated claims service, and ease of switching insurance providers. Zensurance prides itself on its customer service and has received multiple industry awards for its innovative approach to insurance. The company focuses on empowering small businesses with peace of mind through secure and strategic insurance solutions.

📋 Description

• Perform regular audits of sales files to ensure alignment with quality and compliance standards • Investigate recurring errors and customer concerns to uncover underlying causes and prevent repeat issues • Track audit metrics and prepare reports highlighting operational patterns, error trends, and areas for improvement • Create practical job aids, tip sheets, and reference materials to help brokers avoid common pitfalls • Share constructive feedback on workflows and update documentation as new tools and processes roll out • Partner with Sales, Underwriting, and Product teams to align on quality standards, address bottlenecks, and support licensing compliance • Analyze trends and identify underlying performance gaps • Help create practical solutions supporting brokers' day-to-day work • Report to the Team Lead and work alongside Sales Leaders and cross-functional teams to refine workflows, elevate team learning, and maintain high service standards

🎯 Requirements

• 2+ years of auditing experience in the commercial insurance industry • A RIBO license or progress toward industry designations such as CAIB or CIP is a strong asset • Demonstrated ability to perform root cause analysis and look past symptoms to solve underlying process issues • Experience creating straightforward job aids, workflows, or training guides • Comfortable reviewing data, spotting trends, and drawing actionable insights from metrics • Clear, constructive communication style with a focus on coaching and enablement rather than policing • Strong time-management skills with the ability to handle recurring audit cycles independently

🏖️ Benefits

• Remote-first setup for added flexibility • Home office allowance to create a comfortable workspace • "Office in a box" with all necessary tech equipment • Half days before public holidays • Flexible health and dental plans for families, including mental health support • Health & personal spending accounts to invest in wellness your way • Parental leave top-up • Education assistance reimbursement for courses, conferences, books, and memberships • Opportunities to learn from industry experts and grow your career • Weekly Friday huddles to share updates and connect across teams • Virtual & in-person team-building events

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