Account Director – SaaS Solution

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November 12

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Confidential

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HR Tech

Confidential is a company providing human resources services, headquartered in New York, United States. The company has a size of 11-50 employees and appears to be privately held. With a LinkedIn following of over 2. 9 million and updates regarding hiring new roles like Chief Operating Officer, it establishes a significant online presence in the HR industry.

51 - 200 employees

👥 HR Tech

📋 Description

• Expansion & Growth: Identify opportunities for upselling and cross-selling additional Gatekeeper solutions by understanding customer needs and aligning our products to their business goals to help drive net revenue retention (NRR). • Account Retention: Build strong, long-lasting relationships with key stakeholders within your accounts, ensuring high customer satisfaction and loyalty to drive renewals to reduce logo churn. • Cross Functional Collaboration: Partner with the Customer teams to ensure smooth onboarding, product adoption, and continued engagement, maximising customer value and product utilisation. • Strategic Account Planning: Develop, collaborate on and execute customised account plans that align with customer goals and Gatekeeper’s growth objectives. • Problem Solving: Act as a trusted advisor to customers, proactively identifying and addressing potential issues, providing solutions, and ensuring positive outcomes. • Domain & Product Expertise: Become a subject matter expert in Gatekeeper’s product offerings and the broader domain of Vendor & Contract Lifecycle Management (VCLM). Leverage this expertise to guide customers in maximising the value of our solutions and to position yourself as a trusted consultant. • Data-Driven Insights: Use data and analytics to monitor account health, and customer usage to help identify growth opportunities. Regularly report on account performance and forecast renewal and expansion revenue. • Customer Advocacy: Serve as a voice of the customer within Gatekeeper, relaying product feedback to the product and development teams to help drive improvements that align with customer needs.

🎯 Requirements

• 8+ years of experience in a customer-facing, account management, sales or customer success role within mid-market or enterprise SaaS, with a focus on retention, expansion, and account growth. • Customer-Centric Mindset: A deep understanding of customer needs and the ability to develop strategies that drive customer satisfaction, retention, and growth. • AI-Driven Value & Efficiency: Proactive in using AI to uncover insights and automate workflows, delivering deeper customer value and repeatable efficiencies - improving quality and speed with outcomes that are clear and measurable. • Relationship Management: Proven ability to build strong, trusted relationships with senior stakeholders in enterprise organisations. • Commercial Acumen: Strong ability to identify revenue growth opportunities within existing accounts and achieve upsell and cross-sell targets. • Analytical Skills: Comfortable using data and insights to make informed decisions and develop strategies for account growth and retention. • Strategic Thinking: Ability to create and execute account plans that align customer goals with Gatekeeper’s offerings. • Adaptability: Thrives in a fast-paced, ever-evolving environment, with a high degree of ownership and autonomy.

🏖️ Benefits

• 100% remote working: live anywhere in the UK, no offices and no commute • Generous annual leave allowance • Comprehensive benefits package including: Private health cover, Company pension scheme, Life Assurance, Group Income Protection, Learning & Development opportunities for lifelong learners • Technology: we provide everything you need to do your best work • Gatekeeper for Good: Match funding to support non-profit organisations in your local community • Gatekeeper retreats