Field Technician

🕒 September 11

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $24 - $31 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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ZOLL Medical Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🎖️ Defense

📦 Logistics

Healthcare • Defense • Logistics

ZOLL Medical Corporation is a prominent manufacturer of medical devices and related software solutions, dedicated to empowering healthcare professionals, emergency responders, and military personnel to deliver life-saving care and improve patient outcomes. The company provides advanced products such as automated external defibrillators (AEDs), monitors, defibrillators, automated CPR machines, ventilators, and more, alongside an array of software solutions that enhance the performance of healthcare and emergency services. ZOLL is committed to innovation in areas like cardiac resuscitation, temperature management, and sleep apnea, while also offering comprehensive training and support services to ensure optimal utilization of its devices. Proudly supporting communities with tools that enhance public and non-acute care, ZOLL aids in every moment of response and rescue, affirming its mission to aid in saving lives.

📋 Description

• Provide onsite product support to contracted customer accounts, including logistics, deployments, onsite troubleshooting, preventive maintenance, and software upgrades • Provide product support onsite and via telephone • Assist customers with application of equipment • Escalate customer-related issues to CQA Regional Management • Troubleshoot onsite and correspond with ZOLL Tech Support to document service and support activity • Perform onsite preventive maintenance for service agreement devices and accounts • Deploy to or perform preventive maintenance for other regional customers as directed by the Manager • Maintain customer-specific information related to service activity • Prepare monthly customer status reports • Secure and maintain test equipment and comply with calibration and rotation schedules • Complete special projects as assigned • Participate in customer meetings with service management and CQA regional managers to address concerns and formulate action plans

🎯 Requirements

• Technical Degree (2 year minimum) or equivalent work experience required • Prior work experience interfacing with external customers preferred • Valid driver’s license required • Credit card in good standing for expenses related to travel required • Excellent verbal & written communication skills • Ability to meet defined objectives • Ability to work independently and as part of a team • Organizational skills • Experience with computers and Microsoft Office • Must reside in the Michigan and Indiana territory • Up to 90% travel required depending on business needs • Ability to meet the listed physical demands, including constant standing, walking, lifting, carrying, pushing, pulling, repetitive motions, and eye/hand/foot coordination • Ability to work under listed environmental conditions, including occasional extreme cold, extreme heat, humidity, wet conditions, and frequent noise

🏖️ Benefits

• Comprehensive benefits plans • Annual ZOLL product training requirement of 40 hours to maintain proficiency