Customer Success Manager – AI Trainer

🕒 May 28

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10x.Team

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🏪 Marketplace

👥 HR Tech

💰 $1.1M Seed Round - 10x Team on 2024-05

Marketplace • HR Tech

10x. Team is a marketplace platform that connects ambitious companies with senior fractional and freelance executives and specialized professionals. The service offers flexible engagement models (consultation, fixed-scope projects, subscriptions, hourly mission posts) and tools like an AI recruiter to streamline hiring, vet talent, and manage contracting, IP and compliance. It focuses on helping startups, scaleups and corporates access C‑level and operational expertise on demand to accelerate growth and solve complex challenges.

📋 Description

• Review and refine AI-generated outputs related to customer success, client engagement, support processes, and practical aspects of customer management • Evaluate AI responses for accuracy, practicality, and compliance with real-world requirements • Draft realistic customer scenarios based on your direct professional experience • Create scenario variations from different perspectives (e.g. customer success manager, client, support team, or stakeholder) • Identify gaps, oversights, or weak reasoning in AI-generated customer success content

🎯 Requirements

• A senior-level customer success manager with significant professional experience within the EU or UK • Experienced in advising on, developing, and executing customer success strategies • Skilled at evaluating client engagement processes, customer requirements, and compliance • Comfortable working independently and providing structured, critical feedback • Available for 8–20 hours per week, with prompt availability

🏖️ Benefits

• Flexible, fully remote freelance work that fits your current commitments • Apply your customer success expertise in a rapidly evolving, high-impact AI environment • Directly contribute to building advanced AI customer management systems • Free access to our in-house AI Academy to further develop your AI skillset • Clear onboarding, structured tasks, and ongoing opportunities for collaboration