Customer Service Associate

🕒 March 10

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1840 & Company

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🤝 B2B

🎯 Recruiter

B2B • Recruitment • Healthcare

1840 & Company is a global talent agency that specializes in providing tailored staffing solutions through recruitment process outsourcing, staff augmentation, and direct placements. They focus on enhancing operational efficiency and growth for various sectors, including healthcare, real estate, and finance. With a strong emphasis on access to a diverse and skilled workforce, they aim to reduce hiring costs and optimize client operations through innovative solutions.

📋 Description

• Customer Service – Voice Support • Assist customers with basic product questions, order processes, shipping details, and website guidance. • Provide updates on existing orders, assist with creating customer accounts, and help place standard orders. • Handle escalated customer concerns and ensure satisfactory resolutions. • Customer Service – Non-Voice Support • Manage communication via voicemail, e-fax, email, Bazaar reports, and social media escalations. • Respond promptly and professionally to customer inquiries and complaints. • Ensure accurate documentation of interactions and resolutions. • Customer Account Management • Assist in managing Reseller Accounts by setting up new accounts in M3. • Support UPS Claims by researching lost packages, initiating traces, and assisting with claims processing. • Outbound Lead Generation • Identify new potential customers to expand brand presence. • Conduct internet research, outbound calls, and email outreach to generate leads.

🎯 Requirements

• Fluent, conversational, and natural English proficiency. • 1+ year of contact center and/or customer service experience, including handling escalated cases. • Excellent verbal & written communication skills with a professional and empathetic demeanor. • Strong attention to detail, critical thinking, and problem-solving skills. • Typing speed of 20+ WPM. • Ability to work independently and manage time effectively. • Reliable and punctual.

🏖️ Benefits

• Work in a dynamic and supportive environment. • Opportunity for career advancement. • Hands-on training and professional development. • Competitive hourly pay and benefits.