Technical Support Representative

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🕒 March 18

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1840 & Company

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🤝 B2B

🎯 Recruiter

B2B • Recruitment • Healthcare

1840 & Company is a global talent agency that specializes in providing tailored staffing solutions through recruitment process outsourcing, staff augmentation, and direct placements. They focus on enhancing operational efficiency and growth for various sectors, including healthcare, real estate, and finance. With a strong emphasis on access to a diverse and skilled workforce, they aim to reduce hiring costs and optimize client operations through innovative solutions.

📋 Description

• Provide remote technical support to users experiencing software or system-related issues.**• Troubleshoot platform errors, configuration problems, and user access issues.**• Assist users with system navigation, workflows, and best practices.**• Support the onboarding and implementation of new users or teams onto the platform.**• Document issues, troubleshooting steps, and resolutions in the ticketing system.**• Escalate complex technical issues when necessary while ensuring proper follow-up.**• Collaborate with internal teams to resolve recurring technical challenges and improve processes.**• Maintain a high level of customer service while supporting users in a remote environment.

🎯 Requirements

• Previous experience in technical support, helpdesk, or software support roles.**• Strong troubleshooting and problem-solving skills.**• Experience supporting SaaS platforms or business software applications.**• Excellent written and verbal communication skills.**• Ability to clearly explain technical concepts to non-technical users.**• Ability to manage multiple support requests in a fast-paced environment.**• Proficiency with the ServiceTitan platform.