1840 & Company
1001 - 5000 employees
Founded 2014
🤝 B2B
🎯 Recruiter
B2B • Recruitment • Healthcare
1840 & Company is a global talent agency that specializes in providing tailored staffing solutions through recruitment process outsourcing, staff augmentation, and direct placements. They focus on enhancing operational efficiency and growth for various sectors, including healthcare, real estate, and finance. With a strong emphasis on access to a diverse and skilled workforce, they aim to reduce hiring costs and optimize client operations through innovative solutions.
Technical Support Specialist
Job not on LinkedIn
🕒 February 18
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1840 & Company
1001 - 5000 employees
Founded 2014
🤝 B2B
🎯 Recruiter
B2B • Recruitment • Healthcare
1840 & Company is a global talent agency that specializes in providing tailored staffing solutions through recruitment process outsourcing, staff augmentation, and direct placements. They focus on enhancing operational efficiency and growth for various sectors, including healthcare, real estate, and finance. With a strong emphasis on access to a diverse and skilled workforce, they aim to reduce hiring costs and optimize client operations through innovative solutions.
📋 Description
• Resolve high volumes of support tickets via email and occasionally video calls, adhering to established SLAs • Diagnose and resolve issues related to data integrations (eg. API, Flat-file) with investigative mindset • Maintain an in-depth understanding of our evolving SaaS product suite to provide accurate guidance and workarounds • Contribute to our internal knowledge base by writing clear technical articles and FAQ guides • Effectively document and escalate reproducible bugs to the Engineering team via Jira • Collaborate with Customer Success, Integrations, Data Team, and Engineering to ensure alignment across all teams • Meet CSAT, efficiency metrics and issue resolution targets while providing optimal customer service
🎯 Requirements
• A minimum of 3 years of customer service/ technical support experience, preferably in a contact center or similar environment • Proficiency with support tools like Zendesk, Datadog, Postman, Github and project management tools like Jira highly preferred • Experience with data validation and formatting, field mapping, payloads, and SQL reporting a plus • Exceptional written and verbal communication skills; ability to remain calm and empathetic under pressure • Familiarity with APIs, Webhooks, Netsuite, Shopify is highly preferred • Proven ability to manage your time effectively in a remote, contract-based setting
🏖️ Benefits
• Need a break? “Mental Health Day” options - We want you at your best! • Regular virtual social events, including happy hours, lunch & learns, games and speaker series • Transparency into the state of our business via monthly all-hands meetings, showcasing the company’s performance in relation to revenue and growth • We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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