Technical Support & Enablement Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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1KOMMA5°

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2021

💼 Consulting

📦 Logistics

🏗️ Construction

Consulting • Logistics • Construction

1KOMMA5° is a company dedicated to providing sustainable energy solutions through the installation and management of solar panels, heat pumps, energy storage systems, and energy management technologies. Their Heartbeat AI and Dynamic Pulse technologies intelligently connect and optimize users' energy systems, allowing for significant savings in energy costs. The company emphasizes independence from traditional energy markets by enabling households to produce and manage their own clean energy. With a focus on sustainability, 1KOMMA5° also facilitates the sale of surplus solar energy, helping users earn additional income. They operate comprehensively, offering consultation, planning, installation, and service through their extensive network across multiple countries.

📋 Description

• Support branches and market teams in Germany, Australia, Sweden, Denmark, Spain, the Netherlands and Finland • Diagnose issues and provide the appropriate fix: guides or training, bug reports with reproduction steps, or feature requests with use case and impact • Build simple automations for bugs or missing features, subject to Engineering review • Analyze ticket data and support metrics to identify lost time and propose improvements • Improve ticket categories, templates, routing and handover rules • Write and maintain help articles • Run onboarding sessions for new users and new markets • Work across the full system landscape and seven markets while learning how Product and Engineering make decisions

🎯 Requirements

• 1 to 2 years of experience in support, customer success or a similar role; internships and working student positions count • German and English at C1 level or higher, written and spoken • Experience with business software, such as a CRM or ticketing system • Technical understanding of SaaS tools, including data fields and objects, user roles and permissions, integrations, APIs and webhooks • Structured troubleshooting ability: reproduce issues, narrow down causes, and describe them clearly for Engineering • Experience in training or onboarding people, or building automations with low-code tools such as n8n or windmill; one of the two is enough • Experience in a startup or scale-up is a plus

🏖️ Benefits

• International, dynamic, and highly motivated team • Direct impact on the climate by accelerating the energy transition • Learning from smart colleagues • Direct contact with core decision-makers • Chances of entering full-time in a thriving European scaleup • Remote work Germany-wide, with offices in Hamburg, Berlin or Munich • EGYM Wellpass benefits and discounts • Futurebens benefits and discounts • Job bike leasing for city bikes or e-bikes