Patient Coordinator – Medical Administrative Virtual Assistant

🔥 13 hours ago

🇦🇺 Australia – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

👨‍💼 Executive Assistant

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

20four7VA

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

20four7VA is a dedicated virtual assistant services company that provides customizable remote staffing solutions for businesses of all sizes. They offer a wide range of virtual assistant services, including administrative, business support, marketing, and technical assistance, helping clients to achieve efficiency and reduce overhead costs. With a robust team of skilled VAs, 20four7VA ensures that clients can focus on growing their business while their various needs are met by qualified professionals.

📋 Description

• Respond to new-patient enquiries by phone and email using established scripts • Manage appointments, confirmations, reminders, cancellations, rescheduling, and waitlists in Halaxy • Communicate with patients, caregivers, consenting parties, support workers, and referring organizations • Explain routine practice and appointment information • Escalate clinical or complex questions to the appropriate practice team member • Log referrals and follow up on medical histories, consent forms, referral letters, and correspondence • Coordinate general-anesthesia day-surgery bookings • Track outstanding laboratory work and required follow-ups • Follow up on outstanding patient accounts as directed • Maintain accurate patient and administrative records • Track missing information and outstanding tasks through completion • Keep the practice informed of unresolved or urgent items • Provide a concise end-of-day handover of completed and outstanding work • Maintain confidentiality and follow practice privacy and security procedures • Deliver task-specific remote services to improve business efficiency, service delivery, and operational functions • Report to a point of contact to be determined

🎯 Requirements

• Patient-facing healthcare or medical-service experience strongly preferred • Medical administration, healthcare VA, clinic, allied-health, or dental experience preferred • Dental experience is a plus but not required • Phone-based patient-service experience strongly preferred • Appointment and diary-management experience required • Medical-document or referral-management experience preferred • Excellent spoken and written English required • Ability to handle confidential health information required • Warm, patient, and highly professional communicator • Comfortable speaking with patients and healthcare stakeholders • Calm and empathetic in sensitive situations • Highly organized with strong attention to detail • Able to follow scripts while still sounding natural • Reliable with documentation and follow-up • Comfortable learning a specialized healthcare workflow • Good prioritisation and time management skills • Proficiency with Halaxy, 3CX, email/calendar platforms, Microsoft Office, Google Workspace, and patient/practice management systems • Availability for 15–20 contracted hours per week, Monday through Thursday, between 10 AM and 4 PM Adelaide time • Excellent written and spoken English; Level A-B accent preference • Asia-Pacific time-zone alignment preferred • Must operate as an independent contractor under a Master Services Agreement and Statement of Work

🏖️ Benefits

• Competitive rates • Weekly payments • Various open roles are available • Free training and upskilling • Constant support and guidance • A vibrant community always ready to support you