Yardi Voyager Support Specialist – Systems Administrator

🔥 1 hour ago

🇦🇺 Australia – Remote

💵 A$95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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33Floors

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

33Floors is a specialized B2B consulting and services firm that helps organizations maximize their Yardi real estate software investment through implementation, tailored support, custom development, reporting, analytics, and data science solutions. The company provides hands-on, consultative services—including system design, configuration, training, and scalable support—to clients across all real estate sectors, leveraging deep subject-matter expertise in the Yardi platform.

📋 Description

• Serve as a subject matter expert and client-facing support resource for Yardi products • Troubleshoot and resolve complex functional and technical issues across Yardi modules, workflows, security, reporting, integrations, and client environments • Manage advanced support requests through the ticketing system, including root-cause analysis, documentation, timely resolution, and client communication • Perform Yardi system administration and configuration, including user setup, security roles, permissions, workflows, module configuration, and governance alignment • Work with accounting, property management, asset management, operations, and IT stakeholders to translate business needs into requirements • Support Yardi upgrades, plugin updates, testing cycles, data validation, regression testing, and change-management activities • Guide clients on Yardi best practices, system optimization, process improvements, and reducing recurring support issues • Coordinate with internal teams, Yardi support, vendors, and third-party partners to escalate complex issues and drive resolution • Maintain support documentation, procedures, client-specific processes, and knowledge base articles • Provide status updates, risks, and recommendations to project management, senior management, and clients • Maintain current knowledge of client-specific processes, policies, and procedures

🎯 Requirements

• Must reside in Australia on a permanent, full-time basis • Must have unrestricted rights to live and work in Australia • Hands-on experience with Yardi Voyager in a business, support, administrative, implementation, or systems role • Ability to troubleshoot Yardi issues beyond basic front-end user questions • Understanding of real estate operations, property management, accounting workflows, or related business processes • Experience supporting end users, documenting issues, and communicating solutions clearly • Ability to manage multiple support requests and priorities in a client-facing environment • Strong analytical and problem-solving skills • Genuine enthusiasm for learning and professional growth • Ability to work flexibly across time zones and provide occasional coverage outside standard Australian business hours • Experience in one or more of: Yardi Voyager system administration; Yardi support, help desk, tier 2/tier 3 support, or application support; residential real estate systems or property accounting systems; Yardi implementation, onboarding, testing, or upgrade support; business analyst or systems analyst work in a real estate environment; property management or accounting operations combined with hands-on Yardi troubleshooting or systems ownership • Preferred: experience in property onboarding or implementations • Preferred: experience with third-party integrations or other property management, real estate, accounting, or ERP platforms

🏖️ Benefits

• Employer superannuation contributions • Paid annual leave • Personal/carer's leave • Public holidays • Professional development and career growth opportunities • Fully remote work • Opportunity to work with global clients and colleagues