Customer Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇳🇿 New Zealand – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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3P Biopharmaceuticals

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2006

🏭 Manufacturing

🏥 Healthcare

🧬 Biotechnology

Manufacturing • Healthcare • Biotechnology

3P Biopharmaceuticals is a global contract development and manufacturing organization (CDMO) specializing in end-to-end development and GMP production of advanced biologics. The company provides services across protein expression (microbial and mammalian), viral vectors (AAV and adenovirus), plasmid DNA, cell therapies, conjugated biotherapeutics, aseptic fill & finish, and QC, supporting clients from early-stage development through clinical phases to commercial supply. With manufacturing sites in Pamplona-Noáin, Spain and Turku, Finland, 3P Biopharmaceuticals focuses on process and analytical development, scale-up, and reliable commercial manufacturing for biotechnology and pharmaceutical partners.

📋 Description

• Serve as the primary contact for New Zealand schools • Respond to enquiries by phone, email, chat and helpdesk • Troubleshoot and resolve customer issues using tools, documentation and product knowledge • Monitor and manage the support ticket queue, prioritising cases by urgency and impact • Assist the wider APAC Customer Support team by resolving regional tickets • Build and maintain knowledge of 3P Learning products, releases and feature changes • Escalate complex issues to Technical Support with clear diagnostic details • Keep customers informed throughout issue resolution • Support Sales teams with customer onboarding, rollover, training coordination and change management • Help identify potential leads to increase adoption and retention in New Zealand schools • Identify trends and recurring issues and share recommendations with internal teams • Improve workflows, tools and support processes • Participate in team meetings, product training and cross-regional collaboration • Report to the Customer Support Team Lead and collaborate with APAC Customer Support, Technical Support and Sales teams

🎯 Requirements

• At least 2 years’ experience in Customer Support or other service-focused roles • Demonstrated success managing customer queries and delivering high-quality service in fast-paced environments • Strong verbal and written communication skills • Ability to build rapport quickly • High level of technical aptitude • Confidence navigating digital platforms and helpdesk systems • Excellent attention to detail, time management and prioritisation skills • Ability to meet response-time targets, including an average ticket response time under 8 hours • Customer-focused mindset with resilience and a “never give up” attitude • Self-motivated, organised and thorough approach to problem solving • Ability to work independently in a remote role and collaborate across regions and time zones • Genuine passion for continuous learning and commitment to team success • Right to work in New Zealand • Reliable home internet connection and workspace • Experience supporting schools or working in EdTech, and understanding of the New Zealand education context, are a bonus

🏖️ Benefits

• Permanent full-time employment • Remote work with no requirement to travel or work from an office • 3 extra “purpose days” of paid leave each year • Complimentary access to all 3P Learning products • Collaborative and supportive work environment • Exposure to Sales, Technical Support and Product • Opportunities to build a customer support career in a high-growth multinational environment

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