ITOM Specialist, ServiceNow

🕒 August 2

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

👻 Ghost score 33%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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4MATT

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 Angel Round on 2019-06

Consulting • Logistics • Healthcare

4MATT is a leading partner in IT Asset Management (ITAM) and Configuration Management Database (CMDB) solutions in Latin America, focused on transforming business operations through intelligent governance and the implementation of systems like ServiceNow. With a strong emphasis on maximizing digital maturity and operational efficiency, the company supports organizations with tailored strategies and process structures that enhance value and drive innovation while ensuring compliance and control over IT assets.

📋 Description

• Configure and maintain ServiceNow Discovery, including MID Servers, probes, sensors, and patterns • Implement and maintain Service Mapping, defining topologies and relationships between services and infrastructure • Integrate ServiceNow with inventory and security tools such as SCCM, Intune, Axonius, SentinelOne, CrowdStrike, Jamf, Tanium, and Lansweeper • Develop and consume REST/SOAP APIs, creating data sources, import sets, and transform maps for ingesting external data • Perform technical troubleshooting and make adjustments to data collection, connectivity, or transformation • Collaborate with clients and the internal team to ensure the technical success of deliverables • Document implemented configurations, scripts, integrations, and best practices

🎯 Requirements

• Proven experience in ITOM projects focused on Discovery and Service Mapping • Experience with inventory and security tools: SCCM, Intune, Axonius, SentinelOne, CrowdStrike, Jamf, Tanium, and Lansweeper • Technical knowledge of integrations via REST/SOAP APIs • Secure authentication (OAuth2, JWT, certificates) • Strong proficiency in JavaScript within the ServiceNow platform • Bachelor’s degree in Information Technology, Computer Science, or a related field • Technical English proficiency (reading and writing) • Previous experience in consulting or professional services projects • CSA – Certified System Administrator • CIS Discovery • CIS Service Mapping • CIS ITSM

🏖️ Benefits

• Health insurance • Birthday day off • Bonus and goal incentive plan • Short Friday • Childcare assistance • 100% reimbursement for IT certifications • Meal or food allowance • Dental insurance • Life insurance • Internet and phone reimbursement • 50% reimbursement for English courses • 100% funding for ServiceNow certifications and technical frameworks • Access to challenging projects involving strategic technologies and clients • Ongoing support from technical architects and specialized leadership