ITOM Specialist, ServiceNow

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🕒 March 31

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4MATT

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🔒 Cybersecurity

☁️ SaaS

💰 Angel Round on 2019-06

ITAM • Cybersecurity • SaaS

4MATT is a leading partner in IT Asset Management (ITAM) and Configuration Management Database (CMDB) solutions in Latin America, focused on transforming business operations through intelligent governance and the implementation of systems like ServiceNow. With a strong emphasis on maximizing digital maturity and operational efficiency, the company supports organizations with tailored strategies and process structures that enhance value and drive innovation while ensuring compliance and control over IT assets.

📋 Description

• Configure and maintain ServiceNow Discovery, including MID Servers, probes, sensors and patterns. • Implement and maintain Service Mapping, defining topologies and relationships between services and infrastructure. • Integrate ServiceNow with inventory and security tools such as SCCM, Intune, Axonius, SentinelOne, CrowdStrike, Jamf, Tanium, Lansweeper, among others. • Develop and consume REST/SOAP APIs, creating data sources, import sets and transform maps to ingest external data. • Perform technical troubleshooting and make adjustments to data collection, connectivity or data transformation. • Collaborate with clients and the internal team to ensure the technical success of deliveries. • Document configurations, scripts, integrations and implemented best practices.

🎯 Requirements

• Proven experience in ITOM projects with a focus on Discovery and Service Mapping • Hands-on experience with inventory and security tools: SCCM, Intune, Axonius, SentinelOne, CrowdStrike, Jamf, Tanium, Lansweeper • Technical knowledge of integrations via REST/SOAP APIs and secure authentication methods (OAuth2, JWT, certificate) • Strong proficiency in JavaScript within the ServiceNow platform • Degree in IT, Computer Science or related fields • Technical English (reading and writing) • Previous experience in consulting or professional services projects

🏖️ Benefits

• Health insurance • Day off on your birthday • Bonus and Performance Incentive Plan • Short Fridays • Childcare assistance • 100% subsidy for IT certifications • Meal or food allowance • Dental care • Life insurance • Internet and phone reimbursement • 50% reimbursement for English courses