5CA
1001 - 5000 employees
Founded 1998
🤝 B2B
🎮 Gaming
B2B • Gaming
5CA is a customer experience (CX) and technical support outsourcing company that provides multilingual, remote customer and player support services — with a strong focus on the gaming industry. The company emphasizes a fully remote workforce (100% work-from-home since 2005), supports major gaming clients for 20+ years, and hires roles such as Gaming Support Agent, Customer Support Agent, and Tech Support Agent across many countries and languages.
Japanese/English Customer Support Agent
🔥 0 minutes ago
🗣️🇯🇵 Japanese Required
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5CA
1001 - 5000 employees
Founded 1998
🤝 B2B
🎮 Gaming
B2B • Gaming
5CA is a customer experience (CX) and technical support outsourcing company that provides multilingual, remote customer and player support services — with a strong focus on the gaming industry. The company emphasizes a fully remote workforce (100% work-from-home since 2005), supports major gaming clients for 20+ years, and hires roles such as Gaming Support Agent, Customer Support Agent, and Tech Support Agent across many countries and languages.
📋 Description
• Provide customer service for multinational consumer electronics and e-commerce companies • Communicate with customers via email, live chat, social media, and phone • Calmly troubleshoot customer issues and assist customers when they need help • Participate in assisted training to develop and improve customer-support skills • Support clients and their customers as part of a large international team
🎯 Requirements
• Advanced-level Japanese and English • Interest in e-commerce, consumer electronics, and customer satisfaction • Openness to working with new technologies and products • Fast learner who takes initiative and excels at troubleshooting • Dedicated quiet workspace within the residence • Minimum internet speed of 15 Mb/s download and 15 Mb/s upload • International latency below 120 ms • Minimum 8 GB RAM • Windows 11 (all editions except Windows S Mode) or macOS 13.0 or newer • Intel Core i5-8260U or better • Integrated graphics card • Smartphone usable for two-factor authentication running Android 10.0 or newer or Apple iOS 16.0 or newer • Customer service experience is optional
🏖️ Benefits
• The flexibility to work 100% remotely with no wasted commute time and travel costs • A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients • A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages • Innovative digital tools and comprehensive training, with access to an online training-course library • Various learning and career development initiatives throughout the year • Fun employee engagement activities and participation in 5CA employee-led communities
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