Customer Support Specialist

🔥 0 minutes ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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8am

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2005

⚖️ Legal

☁️ SaaS

💳 Fintech

💰 Private equity on 2024-08

Legal • SaaS • Fintech

8am is a professional business platform that helps law firms, accounting firms, associations, and other professional services manage billing, payments, compliance, and case/practice workflows. The company offers a suite of SaaS products — including LawPay, MyCase, CasePeer, DocketWise, CPACharge, ClientPay, and AffiniPay — that combine payments, practice management, document and case tools, and practical AI features to automate work, improve cash flow, and maintain industry-specific compliance. 8am emphasizes secure, compliant payments (PCI Level 1, IOLTA compliance for legal), integration with other tools, and measurable time and productivity savings for professionals.

📋 Description

• Answer inbound customer support calls and provide necessary product troubleshooting and support • Respond timely to incoming customer support inquiries via email, phone, and chat • Ensure customers receive consistent and reliable service and support during every interaction • Stay informed and knowledgeable regarding new product releases • Educate customers on how to use MyCase, LawPay, and CPACharge products • Investigate customer-reported issues and perform basic troubleshooting before escalating technical issues to Tier 2 • Document every support interaction in Salesforce to ensure complete records

🎯 Requirements

• Bachelor’s degree preferred • 1+ year/s of experience in a customer service role or equivalent preferred • Must have excellent interpersonal and professional communication skills; both written and verbal • Must be friendly, clear, and strong speakers • Maintain a high level of professionalism, integrity, and ethics • Excellent time management and people skills • Works well in a team setting • Ability to remain calm during challenging customer situations • Knowledge of Salesforce, Workforce Manager, Zoom Contact Center, Slack, Google Suite or similar programs preferred • Must be able to answer inbound support calls, chats and emails daily

🏖️ Benefits

• Statutory Benefits – Full compliance with Colombian social security (health, pension, and risk coverage) • Staff Referral Bonus – Rewards for referring great candidates to the 8Team • Paid Sick Leave – Covered from day one, with EPS support after the 2nd day • Flexible Time Off (FTO) – Up to 15 paid days off per year • Parental Leave – Maternity and paternity leave in line with Colombian law • Company Holidays – Paid time off for all official Colombian public holidays