Associate Engagement Manager

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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8x8

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1996

💼 Consulting

📣 Marketing

📦 Logistics

💰 $121.9M Post-IPO Equity on 2022-01

Consulting • Marketing • Logistics

8x8 is a comprehensive platform and partner designed to enhance customer experience (CX) by unifying business communications and interaction data. Trusted by over 3 million business users, 8x8 provides solutions such as contact centers, unified communications, and no-code APIs to address complex communication challenges. By integrating artificial intelligence into their platform, 8x8 helps businesses connect teams and customers, gain insights, and drive impactful results. The platform aims to modernize operations, mitigate risks, and build customer loyalty, offering a seamless and efficient experience for enterprises.

📋 Description

• Provide pre-sales professional services support for the 8x8 portfolio • Identify key customer requirements and present 8x8 services to achieve those requirements • Lead and oversee scoping, planning, cost estimating, and pricing of professional services projects • Partner with Engagement Management on statement of work development and risk assessment • Define goals and objectives, document client and resource requirements, project budgets, risks, and deliverables • Establish and grow relationships with Sales to support new customer acquisition, upsell, and retention • Identify sales opportunities and lead PS pre-sales planning, pricing, bid review, statements of work, and sales proposal presentations • Provide monthly forecasts of Professional Services bookings • Report on sales pipeline and project portfolio, including schedule fidelity, budget adherence, and issue escalation • Provide engagement oversight for the project portfolio • Manage client stakeholder relationships and resolve pre-sales deliverables • Direct and indirectly manage, coach, and develop PS pre- and post-sales delivery consultants • Transfer industry, technical, and product knowledge to customers • Stay current on 8x8 services, solutions, products, and competitive offerings

🎯 Requirements

• Degree in a technical or business discipline • At least 1-4 years' experience in selling and delivering consulting services • Experience leading solution sales engagements of more than $250,000 per quarter • Knowledge and demonstrated operating experience in Voice, Video, Unified Communications, Contact Center, VoIP, and/or Agentic AI Agents • Understanding of customer communications requirements for enterprise business markets • Ability to develop proposals and statements of work, create value propositions, and sell consulting engagements • Effective engagement estimation capabilities • Proven ability to sell follow-on service engagements to existing clients • 8x8 product experience and/or relevant experience with key competitor offerings preferred • Telecommunications delivery services and/or Project Management background and experience strongly preferred, with telephony emphasis preferred

🏖️ Benefits

• Equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability or genetics • Reasonable accommodation for individuals with disabilities in accordance with applicable laws