Clinical Field Service Team Leader

Job not on LinkedIn

🔥 2 hours ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟠 Senior

✨ Team Leader

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Abbott

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💊 Pharmaceuticals

💰 $100k Post IPO debt on 2011-04

Healthcare • Pharmaceuticals

Abbott is a global healthcare company that develops, manufactures, and markets a broad range of medical devices, diagnostic systems, branded generic pharmaceuticals, and nutritional products. The company focuses on improving health through products such as diagnostic tests and systems, cardiovascular and neuromodulation devices, diabetes care devices (including glucose monitoring), and adult and pediatric nutritionals. Abbott operates worldwide and emphasizes research & development and innovation in healthcare technologies and nutrition.

📋 Description

• Lead, coach, and develop a team of Technical Support Specialists/Field Service Engineers across the coastal region of South Africa • Drive service performance through KPIs including First Time Fix Rate, Mean Time to Repair, NPS, spare parts utilization, and cost-per-box metrics • Conduct field coaching, technical training, audits, and performance reviews • Support installations, upgrades, preventive maintenance programs, escalations, and advanced technical troubleshooting • Perform pre-installation assessments, site readiness reviews, and technical planning for new instrument placements • Act as a key technical resource for customers, distributors, and internal stakeholders • Collaborate with Sales, Applications, Service, and Commercial teams • Use performance and service data to identify trends, risks, and improvement opportunities • Drive implementation of technical service bulletins, service programs, and global improvement initiatives • Ensure compliance with Abbott quality systems, SOPs, safety requirements, and service documentation standards • Support a 24/7 customer service model and travel extensively across Africa when required

🎯 Requirements

• Tertiary Qualification in Biomedical Engineering, Electrical Engineering, Mechatronics, Medical Technology, or a related technical discipline preferred • Minimum of 2 years experience having managed a team of Field Service Engineers • Proven experience in a field service, technical support, or service leadership role within the diagnostics, medical device, healthcare, or laboratory industry • Demonstrated experience leading and developing technical teams • Strong customer-facing experience with laboratory and healthcare customers • Experience with diagnostic instrumentation, troubleshooting, installations, and preventive maintenance activities • Experience working with service KPIs, quality systems, and continuous improvement initiatives • Ideally experience from diagnostic laboratory instrumentation • Strong leadership and coaching capabilities • Excellent communication and stakeholder management skills • Advanced analytical and problem-solving skills • Ability to work independently while fostering collaboration across teams • Strong knowledge of service management tools and reporting systems • Ability to deliver technical training and mentorship programs • Fluent in English, both written and verbal • Willingness and ability to travel extensively across Africa and the EMEA region • Valid driver's license • Valid passport

🏖️ Benefits

• Career development with an international company • Recognition as a great place to work in dozens of countries • Recognition as one of the most admired companies in the world by Fortune • Recognition as one of the best big companies to work for • Recognition as a best place to work for diversity, working mothers, female executives, and scientists

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