Senior Professional Services Engineer

Job not on LinkedIn

🔥 8 minutes ago

🇯🇵 Japan – Remote

⏰ Full Time

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Abnormal Security

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🔒 Cybersecurity

Cybersecurity

Abnormal Security is a provider of cloud-native email security solutions that specializes in preventing a wide array of cyber threats. The company focuses on protecting businesses from attacks such as phishing, malware, ransomware, and social engineering, ensuring total protection for corporate email systems. Their offerings include business email security, phishing detection, and securing against account takeovers, making them a leader in the computer and network security space.

📋 Description

• Own the full post-sales lifecycle for Abnormal customers in Japan, from technical implementation through adoption, value realization, and renewal • Lead technical deployments for new Japanese customers and own ongoing account relationships, health, and outcomes • Manage concurrent implementation projects from post-sales handoff through go-live and hypercare • Capture success criteria, technology stack, security roadmap, timelines, key contacts, and project requirements • Discover customer goals and build aligned delivery plans • Develop and execute project plans while managing scope, schedule, quality, and status reporting in Japanese and English • Deliver product training, portal walkthroughs, and enablement in Japanese • Advise on configuration, best practices, mail routing, filtering, and SEG-related work • Identify and mitigate implementation risks, remove roadblocks, and coordinate escalations • Guide customers across Abnormal platform products on Microsoft 365 and Google Workspace • Maintain project records and delivery-tool status • Serve as primary customer contact, develop strategic relationships, and own adoption and success planning • Deliver business reviews, communicate ROI, and align success metrics supporting retention and expansion • Monitor customer health, manage escalations, and collaborate with CS, Product, Engineering, Support, and Sales • Partner with Sales, Renewals, and leadership on regional retention and expansion • Maintain product-roadmap expertise and communicate updates to Japanese customers • Develop customer success plans addressing risk before satisfaction or renewal is affected • Create Japanese-language customer materials, playbooks, and enablement content • Advocate internally for Japanese market requirements and connect Japanese customers with global Product and Engineering • Support the broader APAC customer base and help define regional staffing as Abnormal grows

🎯 Requirements

• Native or fully fluent Japanese, and professional written and verbal English • Based in Japan, with the right to work in Japan • 5+ years in a customer-facing role at an enterprise SaaS company, with meaningful experience in post-sales implementation or professional services delivery and ongoing customer management, success, or technical account management • Experience delivering enterprise-grade cybersecurity or security-adjacent SaaS implementations, including integration or migration of enterprise mail flow systems • Experience running projects end to end, coordinating across functions, meeting objectives, and mitigating project risk • Ability to build and sustain long-term customer relationships, including at executive level, and manage a portfolio of accounts • Knowledge of email security fundamentals, including SPF, DKIM, DMARC, SMTP, MX records, mail routing, and commercial filtering and SEG solutions • Networking fundamentals and SaaS integration patterns • Hands-on experience with Microsoft 365 and Google Workspace environments • Strong problem-solving skills and experience resolving escalations • Excellent communication, presentation, and organizational skills • Proficiency with CRM and case management tools such as Salesforce and Jira • Bachelor's degree in a technical discipline, or equivalent practical experience

🏖️ Benefits

• AI-assisted tools may be used to prepare for candidate interviews • Pre-employment checks in line with prevailing legislation and Abnormal AI's security and privacy standards • Equal opportunity employer