Reservations Assistant

🔥 45 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Assistant

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Accor

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1967

🏨 Hospitality

🛍️ eCommerce

✈️ Travel

Hospitality • eCommerce • Travel

Accor is a world-leading hospitality group that operates a portfolio of various hotel brands across the globe. With a focus on providing personalized services and innovative hospitality solutions, Accor aims to inspire new ways for travelers to experience the world. The company is committed to sustainable practices and building inclusive environments, leveraging its strong team and brand ecosystem to set trends in the hospitality industry.

📋 Description

• Sell hotel rooms, providing customers with general information about the hotel's facilities and services and negotiating rates based on predefined parameters • Send reservation confirmations to customers • Assist customers by telephone, providing information and clarification about the hotel and its rates • Ensure compliance with Reservations department procedures and prepare Self-Control processes • Enter reservation information for customers received from the Central Reservations team and the Events department into the system • Support the Reservations Supervisor and/or Front Office Coordinator in analyzing and recommending changes to the rate structure • Liaise with the Revenue Manager (RM)/Front Office Manager to adjust rates in the absence of the Reservations Supervisor • Monitor and verify hotel availability together with the Reservations Supervisor and/or Front Office Coordinator • Provide guidance to the Reservations Assistant • Perform other related duties as required by the department

🎯 Requirements

• Knowledge of Reservations department procedures • Knowledge of Revenue Management (RM) standards and procedures • Ability to negotiate rates based on predefined parameters • Ability to operate reservation systems and enter reservation information • Ability to analyze hotel availability and changes in the rate structure

🏖️ Benefits

• Employees can work remotely • Opportunities to grow and learn every day • Work with purpose • Explore unlimited possibilities at Accor

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